Cristina Torres
San Diego,CA
Summary
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Optum, UnitedHealth Group
2023.06 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Clinical Administrative Coordinator
Optum, UnitedHealth Group
2020.11 - 2023.06
- Responded to patient inquiries via phone and email, providing accurate information and resources while maintaining a professional demeanor.
- Supported clinical staff by coordinating schedules, handling appointment confirmations, and updating patient records as needed.
- Streamlined administrative processes for increased efficiency in supporting clinical staff members.
- Maintained complete documentation for permanent records and auditing purposes.
Medical Assistant/ Referral Coordinator
Healthcare Medical Group of La Mesa
2020.01 - 2020.11
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Served as a liaison between primary care physicians, specialists, and patients to ensure timely access to needed services.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
Medical Assistant/Wellness Counselor
Wellconnect MDS
2019.07 - 2019.10
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medicine - Medical Assistant
Encompass Family Physicians Medical Group
2018.11 - 2019.07
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
Assistant Manager
Military Deli And Bakery Services
2015.09 - 2018.11
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
Certified Nursing Assistant
Keepsake Companions
2014.08 - 2015.02
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Assistant Manager
Domino's Pizza
2011.06 - 2015.09
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Medical Assistant Cert. - Medical Assistant
International Health Group
San Diego, CA11.2018
CNA Cert. - CNA
International Health Group
San Diego, CA08.2014
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Medical terminology knowledge
Timeline
Administrative Assistant
Optum, UnitedHealth Group
2023.06 - Current
Clinical Administrative Coordinator
Optum, UnitedHealth Group
2020.11 - 2023.06
Medical Assistant/ Referral Coordinator
Healthcare Medical Group of La Mesa
2020.01 - 2020.11
Medical Assistant/Wellness Counselor
Wellconnect MDS
2019.07 - 2019.10
Medicine - Medical Assistant
Encompass Family Physicians Medical Group
2018.11 - 2019.07
Assistant Manager
Military Deli And Bakery Services
2015.09 - 2018.11
Certified Nursing Assistant
Keepsake Companions
2014.08 - 2015.02
Assistant Manager
Domino's Pizza
2011.06 - 2015.09
Medical Assistant Cert. - Medical Assistant
International Health Group
CNA Cert. - CNA
International Health Group
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