Cristina Ulloa Santiago
North Las Vegas,NV
Summary
High-energy Store Manager bringing extensive experience in restaurant settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Manager
El Pollo Loco
10.2023 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Dental Assistant
Happy Dental
02.2023 - Current
- Assist patients and answer their needs
Amazon Fulfillment Associate
Amazon
11.2021 - 02.2023
- Sort, Scan, Build, Production
Assistant Manager
The Habit Burger
04.2022 - 11.2022
- Assisting general manager with scheduling, inventory, organizing, implementing policies
- Coordinate day to day operations and sales
- Communicate with the team and train of new item on menu
- Ensure opening and closing procedures are followed
- Supervised and motivate the team.
Shift Leader
Panda Express Restaurant
07.2018 - 11.2021
- Follow opening procedures
- Serve fresh food
- Keep on track temperature log
- Take orders
- Cash handling
- Perform cash drops
- Cleaning
- Provide an excellent customer service
- Keep up with daily sales goal
- Close POS system
- Follow closing procedures.
Education
Real Estate
Century 21 Americana
Las Vegas, NVHigh school diploma -
Centennial High School
Corona, CA06.2003
Skills
- Shift Management
- Cashiering
- POS
- Serving Experience
- Food Safety
- Cash Handling
- Food Preparation
- Restaurant Management
- Cleaning Experience
- Microsoft Excel
- Management
- Microsoft Office
- Microsoft Word
- Restaurant Experience
- Host/Hostess
- Attention to Detail
- Strategic Planning
- Quality Control
- Promotions Management
- Written Communication
- Sales Forecasting
- Bank Deposit Procedures
- Accurate Cash Handling
- Cash Management
- Mathematical Aptitude
- Employee Terminations
- Customer Service
- Recruiting and Hiring
- Opening and Closing Procedures
- Inventory Oversight
- Flexible Schedule
- Multitasking and Organization
- Outstanding Communication Skills
- Problem-Solving
- Performance Reviews
- Staff Supervision
- Team Leadership and Coaching
- Leading Staff Meetings
- Customer Service Management
- Shift Scheduling
- POS Systems
- Talent Recruitment
- Hourly Shift Management
Certification
ServSafe
Languages
Spanish
Personal Information
Willing To Relocate: Anywhere
Timeline
Store Manager
El Pollo Loco
10.2023 - Current
Dental Assistant
Happy Dental
02.2023 - Current
Assistant Manager
The Habit Burger
04.2022 - 11.2022
Amazon Fulfillment Associate
Amazon
11.2021 - 02.2023
Shift Leader
Panda Express Restaurant
07.2018 - 11.2021
Real Estate
Century 21 Americana
High school diploma -
Centennial High School
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