Cristina Velazquez
Philadelphia,PA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
8
8
years of professional experience
Work History
Sales Representative
Metro by T-Mobile
02.2022 - Current
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Informed customers of promotions to increase sales productivity and volume.
- Described product highlights and benefits to help guide purchasing decisions.
Retail Sales Associate
BJ's Wholesale
11.2019 - 02.2022
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Front Desk Associate
Marriott Hotel
08.2017 - 11.2019
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
ASPIRA Bilingual Cyber Charter School
06-2017
Skills
- Sales closing
- Lead prospecting
- Customer relationship building
- Product management and pricing
- Scheduling
- Complaint resolution
- Money handling
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Representative
Metro by T-Mobile
02.2022 - Current
Retail Sales Associate
BJ's Wholesale
11.2019 - 02.2022
Front Desk Associate
Marriott Hotel
08.2017 - 11.2019
High School Diploma -
ASPIRA Bilingual Cyber Charter School
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