Cristina Velten-Abrams
Miami Shores,US
Summary
Customer support professional with a passion for business development. Leveraging interpersonal and problem-solving skills to deliver swift resolutions. Results-driven sales performer with solid history of success in bringing in new customers, managing revenue streams and maintaining solid account relationships. Continuously monitor competitors and research market conditions to stay responsive and successful in dynamic environments. Persuasive negotiation and program management abilities.
Overview
15
15
years of professional experience
1
1
Certification
3
3
Languages
Work History
Customer Service
Debbie Katz Inc
01.2022 - 12.2023
- Key point of contact for major retail accounts like Macy's, TJMaxx, Marshalls, Starboard
- Identify and develop new markets
- Attend domestic and international fashion shows
- Maintain inventory, website and shopify sales
- Developed a comprehensive customer feedback system that collected and analyzed data from over 5,000 interactions monthly, leading to a 15% increase in customer satisfaction scores and a 20% reduction in resolution times.
Task Force Director of Sales and Events
Tryp by Wyndham Maritime
09.2022 - 12.2022
- Coordinate all group and catering sales solicitations to maximize revenue
- Improved overall profits and sales by 60% through creation and execution revenue, yield, sales and marketing strategies
- Oversee day-today hotel operations
- Coordinate with room service, housekeeping, maintenance and security to meet guest's needs
- Spearheaded a holistic restructuring of sales and event management strategies that increased year-over-year revenue by 25% through the development of innovative promotional campaigns and forging strategic partnerships within the industry.
Director of Sales and Events
Miami International Airport Hotel
10.2018 - 07.2022
- Identified new business opportunities annually through prospecting and customer relationships with airlines and airport tenants
- Accomplished 80% revenue growth across all market segments through effective budget management and formulation of annual sales and marketing plan
- Steered strategic contract negotiations for groups, OTA's, FIT's, airlines and local government
- Conducted site visits
- Coordinate revenue optimization efforts with the revenue manager.
Director of Sales and Events
Mana Wynwood
11.2015 - 09.2018
- Maintain and coordinate with different service contractors
- Book, execute and oversee trade shows and events
- Conduct site inspections, create new license agreement and guidelines for the center
- Drive event attendance, and create experiences conducive to achieving the event goals
- Orchestrate the production of all marketing materials
- Spearheaded a strategic overhaul of sales practices and event planning protocols that led to a 25% increase in annual revenue and a 50% boost in client retention rates.
International Sales Manager
Miami Beach Convention Center
01.2009 - 10.2015
- Represent the Miami Beach Convention Center at International Industry Shows worldwide and established new business relationships
- Develop and lead the delivery of a global sales strategy for the acquisition of new customers to the Miami Beach Convention Center like Maison et Objet, LE Miami, China Sourcing, International Congress of Parkinson, International Congress of Dermatology among others
- Prepare proposals, contracts and reports
- Maintain pre and post meetings with service contractors associated with events
- Grew international market revenue by 150% over two years by identifying and cultivating relationships with key partners in Europe and Asia, negotiating contracts, and navigating diverse cultural business practices.
Education
Marketing -
01.2005
Skills
- Sales
- Customer Service
- Business Development
- Revenue Growth
- Event Management
- Budgeting
- CRM
- Project Management
- Direct Sales
- Sales closing
- Microsoft Office
Websites
Certification
Real State Agent, Gold Coast, 2001
Coursework
- Cvent Event Diagramming, Online, 2022
- Sales & Marketing, Venue Relations
- Cvent Supplier Network, Online, 2021
- Sales & Marketing, Live Events, Venue Relations
- Project Manager, eLearning College, 2020
- Sales & Marketing
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Catalan
Native or Bilingual
Timeline
Task Force Director of Sales and Events - Tryp by Wyndham Maritime
09.2022 - 12.2022
Customer Service - Debbie Katz Inc
01.2022 - 12.2023
Director of Sales and Events - Miami International Airport Hotel
10.2018 - 07.2022
Director of Sales and Events - Mana Wynwood
11.2015 - 09.2018
International Sales Manager - Miami Beach Convention Center
01.2009 - 10.2015
Barry University - Marketing,