Cristina Ventura
Princeton,TX
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes. Proven track record of successfully managing multiple projects and developing innovative solutions. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving.
Overview
12
12
years of professional experience
Work History
PEIMS Specialist
Carrollton-Farmers Branch ISD
07.2021 - Current
- Collect and enter PEIMS data into established database and verify accuracy of data according to established procedures.
- Prepare and print reports, according to processes and procedures outlined in District PEIMS Manual.
- Maintain and organize effective filing and records system, including student cumulative folders.
- Process new student records, including requesting transcripts and records from other schools, setting up cumulative folders, and entering student data into appropriate databases.
- Register new students and verify attendance eligibility by validating all documents according to district, state, and federal guidelines.
- Withdraw students using correct withdrawal codes and creating, printing, and disseminating appropriate documents.
Records Clerk
Carrollton-Farmers Branch ISD
07.2017 - 06.2021
- Provides transcripts, enrollment verification, and degree certifications by mail, fax, or telephone.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed security protocols to protect sensitive and proprietary information.
- Obtain and review all necessary documents needed for registration. Perform miscellaneous job-related duties as assigned
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
Benefits Counselor
Benefit Harbor Insurance Services
10.2016 - 06.2017
- Provided subject matter expertise on eligibility, coverage, and other benefits matters.
- Process core and voluntary enrollments through administrative systems
- Document all activity in accordance with Standard Operating Procedures
- Create escalation when issue requires assistance and follow up with resolution/update
- Explained advantages and limitations of different benefit programs and policies.
Customer Service Representative
Careington International Corporation
05.2014 - 05.2015
- Met customer call guidelines for service levels, handle time and productivity.
- Attract potential customers by answering product and service questions
- Opening and maintaining customer's accounts by recording and updating account information
- Resolve product or service problems by clarifying client complaints
- Verifying eligibility with patients and providers
- Reviewing dental claims that have been submitted and or processed
- Responded to customer requests for products, services, and company information.
Child Care Worker
Baby Palace
07.2011 - 04.2013
- Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
- Communicated with parents regarding child behavior, daily activities, and concerns.
- Prepared and served nutritious and healthy meals and snacks.
- Facilitated learning through play, stories, and outdoor activities for successful child outcomes.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Education
High School Diploma -
Creekview High School
Carrollton, TX06.2012
Skills
- Records Transfers
- Clerical Support
- School Community Relations
- Student Services
- Document and File Management
- Issue Response and Resolution
- Data Entry
Languages
Spanish
Native or Bilingual
Timeline
PEIMS Specialist
Carrollton-Farmers Branch ISD
07.2021 - Current
Records Clerk
Carrollton-Farmers Branch ISD
07.2017 - 06.2021
Benefits Counselor
Benefit Harbor Insurance Services
10.2016 - 06.2017
Customer Service Representative
Careington International Corporation
05.2014 - 05.2015
Child Care Worker
Baby Palace
07.2011 - 04.2013
High School Diploma -
Creekview High School
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