ERIKA HICKMAN
Fair Oaks,CA
Summary
Customer-service oriented candidate successful at managing multiple priorities with a positive attitude. Ability to handle multiple projects with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Police Records Specialist
City Of Sacramento
02.2022 - Current
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Transcribed pieces of recorded evidence for use in court cases and other legal proceedings.
- Developed and maintained courteous and effective working relationships.
Employee Care Representative
Direct Technology
10.2021 - 02.2022
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Prepared and responded to wage verifications for employment, workers' compensation and unemployment.
Instructional Assistant III
San Juan Unified School District
08.2016 - 10.2021
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CASkills
- Customer Service
- Detailed Oriented
- Reliable
- Excellent Communication
- Records Filing
- Records Handling
- Records Transfers
- Data Entry
- Purchase Orders
- Office Supplies and Inventory
- Departmental Support
- Training Records
- Information Gathering
- Background Checks
- Public Service
Timeline
Police Records Specialist
City Of Sacramento
02.2022 - Current
Employee Care Representative
Direct Technology
10.2021 - 02.2022
Instructional Assistant III
San Juan Unified School District
08.2016 - 10.2021
High School Diploma -
Del Campo High School