Cristina Mae Chan
Daly City,CA
Summary
Dedicated customer service representative to provide quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Excellent time management skills combined with a superior knowledge of the customer service industry. Dedicated, hardworking, and committed to becoming a dependable and valuable team member.
Overview
7
7
years of professional experience
Work History
Barista Trainer
Starbucks
Daly City, California
06.2022 - Current
- Training new baristas on company processes and product preparation
- Delivering high-quality customer service to promote the company's culture, values, and mission
- Prepare and serve coffee, espresso drinks, and teas
- Replenish supplies to maintain adequate stick levels
- Exhibited excellent communication skills while interacting with customers and coworkers in a professional level
- Provide exceptional customer service by anticipating customer's needs before they arise
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality
Printer Operator
Skyline Bookstore
San Bruno, CA
09.2019 - 05.2022
- Loaded paper into feeders to prepare for large production runs
- Maintain and troubleshot mechanical and electrical components, as well as made necessary repairs to ensure optimal press performance
- Conduct preventative maintenance checks, adhering to set schedules
- Operated a variety of printing presses to produce high-quality printed materials according to customer's specifications
Cashier
In-N-Out Burger
Daly City, CA
03.2018 - 11.2019
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
- Operated cash register or POS system to receive payment by cash, check and credit card
- Safe food handling practices
Cashier
Classic Bowling Center
Daly City, California
01.2017 - 03.2018
- Built and maintained productive relationships with employees.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Answered customers' questions and provided information on store procedures or policies.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Greeted customers promptly and responded to questions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
High School Diploma -
Westmoor High School
Daly City, CA06-2016
Skills
- Training Materials
- Leadership Experience
Timeline
Barista Trainer
Starbucks
06.2022 - Current
Printer Operator
Skyline Bookstore
09.2019 - 05.2022
Cashier
In-N-Out Burger
03.2018 - 11.2019
Cashier
Classic Bowling Center
01.2017 - 03.2018
High School Diploma -
Westmoor High School
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