Cristine Jacobs
Peoria,AZ
Summary
Well-qualified operations team member bringing demonstrated knowledge and abilities in loan processing. Effective at organizing paperwork, resolving discrepancies and working with third-party vendors to clear issues and completing closings. I will succeed in any environment that is presented to me and utilize my sills to benefit a company that I can grow with, for years to come.
Overview
10
10
years of professional experience
Work History
Collector III
ARIZONA DEPARTMENT OF REVENUE
09.2022 - Current
- Assisted taxpayers in clearing unnecessary discrepancies and/pr penalties without involving superiors.
- Maintained high volume of calls and met demands of busy and productive group.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Sr. Account Manager
FUND LOANS
02.2022 - 06.2022
- Cultivated productive relationships with Account Executives and Brokers.
- Gained customer trust and confidence by demonstrating compelling, persuasive, and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Served customers with knowledgeable, friendly support, at every stage of the process.
Post Closing Manager
SIGN ON THE LINE, D. B. A. TRUE MORTGAGE
02.2021 - 02.2022
- Lead the Department responsible for clearance of all warehouse lines on a monthly basis.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sr. Account Manager II
SCHOOLS FIRST FCU
07.2019 - 02.2021
- Contributed to team objectives in fast-paced environment.
- Achieved or exceeded company-defined quotas.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Wholesale Account Manager
SPROUT MORTGAGE
09.2018 - 07.2019
- Assisted Account Executives and Brokers with origination and closing processes to fastrack procedures and promote teamwork.
- Processed loan applications and monitored progress from start to finish.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Proactively identified solutions for customers experiencing credit issues.
- Extensive training on fast changing Non-QM product environment.
Sr. Account Manager II
LOANDEPOT.COM
09.2014 - 03.2017
- Communicated with originator and applicant concerning progress of loan file.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Handled any conditions sent from underwriting departments.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Educated customers on loan services and regulations to confirm compliance.
Education
High School Diploma -
LaQuinta High School
Westminster, CA 1991
Skills
- Microsoft Office
- Encompass / Encompass 360
- Empower
- File Management
- Pipeline Management
- Title Examination
- Appraisal review
- Financial document review
Timeline
Collector III
ARIZONA DEPARTMENT OF REVENUE
09.2022 - Current
Sr. Account Manager
FUND LOANS
02.2022 - 06.2022
Post Closing Manager
SIGN ON THE LINE, D. B. A. TRUE MORTGAGE
02.2021 - 02.2022
Sr. Account Manager II
SCHOOLS FIRST FCU
07.2019 - 02.2021
Wholesale Account Manager
SPROUT MORTGAGE
09.2018 - 07.2019
Sr. Account Manager II
LOANDEPOT.COM
09.2014 - 03.2017
High School Diploma -
LaQuinta High School
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