Daniel Baca
La Mirada,CA
Summary
Seasoned Collector with a competitive mindset and desire to excel. Proficient in evaluating accounts, following up with customers and resolving issues. Excellent communication, planning and conflict resolution skills. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Experienced Collections Specialist bringing 28 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail. Skilled Collections Specialist offering [Number] years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Fastidious Collector bringing over 28 years in accounts receivable and collections. Adept in reaching out to account holders by phone, mail. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies or short payments.
Overview
28
28
years of professional experience
Work History
Collector III
USCB America
07.2004 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Used skip tracing and other techniques to locate debtors.
- Evaluated, researched and resolved discrepancies.
- Achieved performance goals on consistent basis.
Rep III Kaiser Non Member Customer Service
USCB America
10.2018 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Maintained updated knowledge of internal processes and industry best practices to optimize service delivery.
UCLA Insurance Follow Up
USCB America
Los Angeles , Ca
02.2011 - 06.2014
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
UCLA Insurance Follow Up
USCB America
Los Angeles , Ca
02.2011 - 06.2013
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Exceeded goals through effective task prioritization and great work ethic.
Education
High School Diploma -
John Glenn High School
Norwalk Ca.06.1990
Skills
- Recovery Techniques
- Familiarity with Locating Individuals
- Legal Compliance
- Account Reviews
- Collection Processes
- Locating Debtors
- Collections Regulatory Guidelines
- Payment Acceptance
Accomplishments
- Recouped $1,282,756 from delinquent client my 1st Year at Kaiser Non Member Customer Service.
Timeline
Rep III Kaiser Non Member Customer Service
USCB America
10.2018 - 05.2019
UCLA Insurance Follow Up
USCB America
02.2011 - 06.2014
UCLA Insurance Follow Up
USCB America
02.2011 - 06.2013
Collector III
USCB America
07.2004 - Current
High School Diploma -
John Glenn High School
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