Overview
Work History
Timeline
Generic

ShaVonna Palmes

Woodstock,GA

Overview

10
10
years of professional experience

Work History

Collector III

Stellantis Financial
Atlanta, GA
08.2019 - Current
  • Conducted skip-tracing activities to locate delinquent customers.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Utilized collections software and databases for efficient account management.
  • Provided training and guidance to new collections staff on best practices and company policies.
  • Negotiated payment plans with delinquent account holders to facilitate debt resolution.
  • Performed skip-tracing activities to locate missing or delinquent debtors.

Senior Collector

Alorica
Kennesaw, GA
11.2017 - 07.2019
  • Provided accurate, valid, and complete information to customers.
  • Resolved customer complaints promptly and professionally.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Collections Lead

Credit Acceptance
Henderson, NV
09.2014 - 11.2018
  • Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
  • Identified potential areas of improvement in collections process and implemented changes accordingly.
  • Processed payments over phone and set up recurring drafts.
  • Completed skip traces on customers failing respond to collection efforts.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.

Timeline

Collector III

Stellantis Financial
08.2019 - Current

Senior Collector

Alorica
11.2017 - 07.2019

Collections Lead

Credit Acceptance
09.2014 - 11.2018

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ShaVonna Palmes