ShaVonna Palmes
Woodstock,GA
Overview
10
10
years of professional experience
Work History
Collector III
Stellantis Financial
Atlanta, GA
08.2019 - Current
- Conducted skip-tracing activities to locate delinquent customers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Utilized collections software and databases for efficient account management.
- Provided training and guidance to new collections staff on best practices and company policies.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Performed skip-tracing activities to locate missing or delinquent debtors.
Senior Collector
Alorica
Kennesaw, GA
11.2017 - 07.2019
- Provided accurate, valid, and complete information to customers.
- Resolved customer complaints promptly and professionally.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Collections Lead
Credit Acceptance
Henderson, NV
09.2014 - 11.2018
- Monitored customer account activities to identify delinquent accounts and initiate collection efforts.
- Identified potential areas of improvement in collections process and implemented changes accordingly.
- Processed payments over phone and set up recurring drafts.
- Completed skip traces on customers failing respond to collection efforts.
- Maintained a positive work environment that promoted collaboration between team members.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
Timeline
Collector III
Stellantis Financial
08.2019 - Current
Senior Collector
Alorica
11.2017 - 07.2019
Collections Lead
Credit Acceptance
09.2014 - 11.2018