Customer and patient care professional with a proven track record of being organized, detail-oriented, and skilled in multitasking, providing daily patient care and support while striving for positive outcomes and high service satisfaction.
Overview
11
11
years of professional experience
Work History
Dental Assistant
Ryan Dung O Y, DDS
Waipahu, HI
08.2024 - Current
Cleaning up and setting up treatment rooms.
Preparing patients for dental procedures.
Sterilizing dental tools and equipment.
Assisting dentists with treatments: fillings, crowns and bridges preparation and cementation, extractions, impressions, and denture deliveries.
Handling and processing x-rays.
Maintaining and updating patient's records accurately.
Interacting with patient and families.
Maintaining a clean, sterilize, and organize work environment.
Assisting the front desk in booking appointments and managing patient flow by answering phone calls and emails.
Performing data entry task, including updating medical histories and charting patient clinical findings.
Dental Assistant
Neibaur Family Dental, Inc.
Fairbanks, AK
04.2023 - 08.2023
Cleaned up and set up treatment rooms.
Prepared patients for dental procedures.
Sterilized dental tools and equipment.
Assisted dentist with treatments: fillings, crowns and bridges preparation and cementation, extractions, impressions, and denture deliveries.
Handled and processed x-rays.
Documented and updated patient's chart accurately.
Interacted with patients and families.
Instructed patients on proper oral hygiene practices.
Maintained a clean, sterile, and organize work environment.
Assisted the front desk in booking appointments and answering phone calls.
Performed data entry tasks, including updating and charting patient clinical findings.
Dental Assistant
Young Smiles Children’s Dentistry
Fairbanks, AK
02.2022 - 03.2023
Cleaned up and set up treatment rooms.
Prepared children for dental procedures.
Sterilized dental tools and equipment.
Assisted dentists with fillings, crowns, and extractions.
Handled and processed x-rays.
Recorded and updated patient's charts accurately.
Interacted with children and their parents.
Educated patients and families on oral hygiene practices and post-treatment care.
Maintained a clean, sterile, and organize work environment.
Assisted the front desk in booking appointments both in person and over the phone.
Performed data entry tasks, including updating and charting patient clinical findings.
Stocker/Cashier
Walmart
Sparta, WI
03.2018 - 04.2021
Greeted and welcomed customers to create a friendly and positive impression.
Stocked shelves to ensure products availability.
Organized and straightened products neatly.
Interacted with and helped customers locate items on the sales floor.
Assisted customers with their transactions and processed payments correctly.
Real-time data entries of manually entering item codes, quantities, and customer's information for restricted purchases.
Addressed complaints and and resolved issues to enhance customer service.
Hotel Front Desk Receptionist
Comfort Inn & Suites
Crestview, FL
03.2017 - 02.2018
Greeted and checked in guests, ensuring a welcoming and friendly arrival experience.
Managed online and phone bookings accurately.
Managed data entries throughout the entire guest cycle.
Processed reservation modifications for optimal guest satisfaction.
Provided support and managed phone and email inquiries regarding hotel's services and policies.
Addressed complaints and resolved issues promptly to enhance overall customer service.
Collaborated with the hotel's team to ensure timely rooms availability.
Processed daily payments efficiently and balanced the cash drawer to ensure financial accuracy.
Front Desk Agent
Salisbury University Veteran's Affairs
Salisbury, MD
08.2014 - 05.2016
Greeted students, parents, alumni, faculty, and staff warmly and respectfuly to ensure a positive first impression upon arrival.
Provided accurate information regarding VA education benefits.
Organized and maintained information and payment records of veterans and military-connected students.
Provided timely support and managed telephone and email inquiries.
Provided important updates and reminders through phone calls and emails.
Resolved students' issues promptly, maintaining high satisfaction levels.
Managed faxing and filing of incoming and outgoing documents.
Utilized Microsoft Office services for data entries, such as Word, Outlook, Excel, and Powerpoint.