Cristobal Hernandez Sierra
Woodburn,OR
Summary
At Walmart, adeptly enhanced customer satisfaction and loyalty by resolving complex issues with empathy and strategic problem-solving. Demonstrated leadership by mentoring new hires and fostering stakeholder relationships. Skilled in data entry and possessing exceptional communication abilities, significantly contributed to team success and efficiency.
Overview
2
2
years of professional experience
Work History
Associate
Walmart
3002 Stacy Allison Way, Woodburn, OR 97071
02.2022 - 08.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
Woodburn HighSchool
1785 N Front St, Woodburn, OR 9707106.2024
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Complex Problem-Solving
- Data Entry
- Excellent Written and Verbal Communication
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Associate
Walmart
02.2022 - 08.2024
High School Diploma -
Woodburn HighSchool