Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristobal Hernandez Sierra

Woodburn,OR

Summary

At Walmart, adeptly enhanced customer satisfaction and loyalty by resolving complex issues with empathy and strategic problem-solving. Demonstrated leadership by mentoring new hires and fostering stakeholder relationships. Skilled in data entry and possessing exceptional communication abilities, significantly contributed to team success and efficiency.

Overview

2
2
years of professional experience

Work History

Associate

Walmart
02.2022 - 08.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Education

High School Diploma -

Woodburn HighSchool
1785 N Front St, Woodburn, OR 97071
06.2024

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Leadership Qualities
  • Complex Problem-Solving
  • Data Entry
  • Excellent Written and Verbal Communication

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Associate

Walmart
02.2022 - 08.2024

High School Diploma -

Woodburn HighSchool

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Cristobal Hernandez Sierra