Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cristopher Rodriguez

Miami,FL

Summary

Dynamic Customer Service Agent with Federal Express, adept at resolving complex issues and enhancing customer satisfaction. Proven expertise in complaint handling and staff training, fostering strong relationships and efficient communication. Recognized for swiftly addressing escalated complaints, ensuring a seamless experience for clients and contributing to team success.

Overview

10
10
years of professional experience

Work History

Customer Service Agent

Federal Express
Miramar, FL
06.2019 - Current
  • Assisted customers with inquiries and provided timely solutions.
  • Facilitated communication between departments to resolve customer issues.
  • Trained new staff on customer service protocols and procedures.
  • Handled escalated complaints and ensured satisfactory resolutions.
  • Collaborated with team members to enhance overall customer experience.
  • Resolved customer complaints quickly and efficiently.
  • Answered incoming calls promptly and professionally within company standards.
  • Assisted customers with inquiries regarding products and services through phone, email, and chat.

Receiving Associate

Home Depot
North Miami Beach, FL
03.2015 - 09.2019
  • Received and inspected incoming merchandise for quality and accuracy.
  • Organized and stocked products on shelves in designated areas.
  • Utilized handheld scanners for inventory management and tracking.
  • Communicated discrepancies or damaged items to supervisors promptly.
  • Received incoming shipments and verified contents against purchase orders, packing slips and invoices.
  • Unloaded trucks manually or using a hand truck or dolly when necessary.

Education

High School Diploma -

North Miami Beach Senior High School
North Miami Beach, FL
06-2013

Skills

  • Customer service
  • Issue resolution
  • Communication skills
  • Staff training
  • Complaint handling
  • Customer relationship management

Languages

Spanish
Professional

Timeline

Customer Service Agent

Federal Express
06.2019 - Current

Receiving Associate

Home Depot
03.2015 - 09.2019

High School Diploma -

North Miami Beach Senior High School

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