Summary
Overview
Work History
Education
Skills
Timeline
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Cristy Frost

Salt Lake City,UT

Summary

Self-motivated department manager highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Skilled in functions dealing with law enforcement, theft prevention and CCTV monitoring.

Overview

13
13
years of professional experience

Work History

Front End Coach

Walmart # 4438, #5233
Saratoga Springs And West Valley City, UT
10.2020 - 03.2024
  • Coached teams on the fundamentals of Front End development, including HTML, CSS, and JavaScript.
  • Identified areas for improvement within existing Front End codebases and provided guidance to help teams reach their desired outcomes.
  • Encourafed interactive training sessions that allowed team members to practice working with new technologies such as Ulearn and Upfront.
  • Mentored junior developers in best practices for writing Shrink prevention and managing inventory.
  • Analyzed websites using various tools to identify performance bottlenecks or customer satisfaction problems.

Academy Department Manager Trainer

Walmart #5233
West Valley City, UT
06.2019 - 10.2020
  • Developed and implemented policies and procedures for the.
  • Coordinated with other departments to develop strategies for improved workflow efficiency.
  • Conducted performance reviews of existing staff members to identify areas of improvement.
  • Provided guidance and mentorship to staff members on a regular basis.
  • Maintained up-to-date knowledge of industry trends, best practices, regulations, laws, and standards related to the academy department.

Fresh Department Support Manager

Walmart #2307
South Jordan, UT
09.2017 - 06.2019
  • Monitored customer service performance metrics and identified areas for improvement.
  • Coordinated with external vendors to ensure sufficient inventory supply and demand.
  • Trained new employees on company policies and procedures related to customer service.
  • Resolved escalated customer complaints in a timely manner.
  • Maintained accurate records of all customer interactions and transactions.
  • Evaluated employee performance against established objectives and standards.

Asset Protection Associate

Walmart
Washington, UT
03.2011 - 09.2017
  • Monitored CCTV surveillance to detect suspicious activity.
  • Executed safety protocols to protect the store's assets.
  • Inspected merchandise for damages or defects prior to stocking shelves.
  • Conducted investigations related to inventory discrepancies and shrinkage control.
  • Maintained a safe shopping environment by monitoring customer behavior and responding quickly to potential issues.
  • Investigated incidents, collected evidence, wrote detailed reports, and made recommendations for corrective action when necessary.
  • Provided assistance in the training of new hires on asset protection procedures.
  • Identified shoplifters and apprehended perpetrators according to company policies.

  • Established relationships with local law enforcement agencies as needed.
  • Responded promptly to all alarms activated within the store.
  • Analyzed data from various sources such as CCTV footage, POS systems., in order to identify patterns of criminal activity.

Education

High School Diploma -

Garden Grove High School
Garden Grove, CA
06-1990

Skills

  • Complaint resolution
  • File Management
  • Administrative Support
  • Cash Register Operation
  • Training and mentoring
  • Staff Supervision
  • Performance Improvement
  • Word Processing
  • Conflict Management
  • Employee Motivation
  • Listening Skills
  • Relationship building and management

Timeline

Front End Coach

Walmart # 4438, #5233
10.2020 - 03.2024

Academy Department Manager Trainer

Walmart #5233
06.2019 - 10.2020

Fresh Department Support Manager

Walmart #2307
09.2017 - 06.2019

Asset Protection Associate

Walmart
03.2011 - 09.2017

High School Diploma -

Garden Grove High School

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Cristy Frost