Open To Work
JAMES MUELLER
Appleton
Work Preference
Summary
Results-driven Front End Coach and retail leader with over 7 years of management experience at Walmart. Proven track record of optimizing front-end operations, reducing transaction times, and leading high-performing customer service teams. Skilled in conflict resolution, labor optimization, and boosting customer loyalty metrics.
Overview
15
15
years of professional experience
Work History
Front End Coach
Walmart
Neenah
11.2022 - Current
- Lead and mentor a team of retail associates, conducting daily performance feedback and coaching sessions to improve service delivery.
- Fostered a culture of teamwork by empowering associates, enhancing morale, and ensuring a positive shopping experience for customers.
- Implemented efficient checkout procedures, reducing average customer transaction times and minimizing front-end bottlenecks.
- Analyzed weekly customer feedback data to identify service gaps, executing targeted improvements that boosted customer loyalty metrics.
Front End Team Lead
Walmart
Appleton
10.2019 - 11.2022
- Coordinated daily associate duties and communicated performance objectives to align front-end operations with store and regional goals.
- Resolved escalated customer complaints efficiently, maintaining a calm and professional demeanor under high-volume pressure.
CSM (Customer Service Manager)
Walmart
Appleton
11.2018 - 10.2019
- Managed front-end operations, including register oversight, customer service desks, and tactical staff scheduling.
- Handled customer complaints and provided hands-on technology support for cash registers and frontend equipment.
- Audited financial transactions and cash drawers daily to ensure strict compliance with corporate fraud prevention guidelines.
Office Manager
LaQuinta Inn & Suites
Clearwater
05.2011 - 11.2018
- Ensured smooth management of daily administrative tasks, guest relations, and scheduling to foster positive online and internal feedback.
- Maintained accurate financial records and logs while resolving guest discrepancies to secure high retention and loyalty.
Education
Associate of General Studies -
Madison East
Madison, WISkills
- Cash Register Management
- Retail Operations
- Customer Service
- Fraud Prevention
- Operational Efficiency
- Escalation Resolution
- Complaint resolution
- Employee training
- Performance coaching
- Team Building
- Time management
- Problem-Solving
- Effective communication
- Relationship Building
- Conflict resolution
- Conflict resolution
Timeline
Front End Coach
Walmart
11.2022 - Current
Front End Team Lead
Walmart
10.2019 - 11.2022
CSM (Customer Service Manager)
Walmart
11.2018 - 10.2019
Office Manager
LaQuinta Inn & Suites
05.2011 - 11.2018
Associate of General Studies -
Madison East