Michael Steed
North Haven
Summary
Dedicated professional with expertise in customer service and loss prevention. Proven ability to train teams, enhance customer satisfaction, and implement effective security measures.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Front End Coach
Walmart
Hartford, CT
08.2025 - Current
- Managed daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained team members on customer service protocols and operational procedures.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Monitored sales performance, providing insights for strategic adjustments in merchandising tactics.
- Resolved customer inquiries promptly, enhancing satisfaction and loyalty outcomes.
- Maintained compliance with safety regulations and company policies during daily operations.
- Oversaw cashier operations, bookkeeping, and security.
Asset Protection Op Coach
Walmart
03.2018 - 08.2025
- Developed and implemented loss prevention strategies, reducing shrinkage across multiple departments.
- Trained and mentored team members on asset protection protocols and best practices.
- Analyzed surveillance data to identify trends and mitigate potential theft risks effectively.
- Coordinated investigations of internal theft cases, collaborating with law enforcement as necessary.
- Conducted regular safety audits to ensure compliance with company policies and regulations.
- Developed and implemented loss prevention strategies to minimize shrinkage across multiple departments.
- Trained and mentored staff on asset protection techniques and best practices for theft deterrence.
- Collaborated with law enforcement during investigations of theft incidents, enhancing investigation processes.
- Analyzed inventory discrepancies to identify trends and inform corrective actions for risk mitigation.
- Utilized surveillance technology to monitor store activities, ensuring a safe shopping environment for customers.
- Streamlined internal investigations process to quickly resolve cases of employee theft or policy violations.
- Contributed to the development of risk management plans, addressing potential threats to physical assets as well as intangible assets such as confidential information and brand reputation.
- Maintained detailed records of incidents, investigations, and resolutions for future reference and analysis purposes.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Implemented training programs to improve employee onboarding and retention.
Asset Protection Associate
Walmart
Kearny, NJ
06.2016 - 03.2018
- Monitored store environment to deter theft and ensure safety compliance.
- Conducted incident investigations and prepared detailed reports for management review.
- Collaborated with team members to implement loss prevention strategies effectively.
- Trained new associates on asset protection protocols and best practices.
- Utilized surveillance systems to identify suspicious activities and mitigate risks.
- Analyzed shrink data to develop targeted action plans for inventory control improvements.
- Patrolled store departments to check for suspicious activities.
- Wrote reports outlining activities and results.
- Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
- Developed strong relationships with local law enforcement agencies, enhancing collaboration efforts in combating retail crime trends within the community.
- Checked CCTV for evidence of shoplifting.
- Maintained detailed records of all incidents involving asset loss or shrinkage, supporting data-driven decision-making for future prevention efforts.
- Utilized various hand and power tools to secure premises and increase protection.
Security Officer
Beloved Community Charter School
Jersey City, NJ
12.2015 - 08.2016
- Monitored school premises to ensure safety and security for students and staff.
- Responded promptly to incidents, providing effective crisis management and resolution.
- Conducted regular patrols, identifying potential hazards and reporting findings to administration.
- Operated cleaning equipment, including vacuums and floor scrubbers, efficiently.
- Ensured cleanliness and sanitation in assigned areas, adhering to safety standards.
- Removed trash, debris and other waste materials from premises.
Education
High School Diploma -
Create Charter High School
Jersey City, NJ06.2008
Bachelor of Science - Business Administration
Southern New Hampshire University
OnlineAssociate of Science - Business
University of Phoenix
Online01.2012
Skills
- Customer service
- Fraud prevention
- Accident response
- Cash handling
- Training and mentoring
- Team building
- Cash register operation
- Schedule management
- Cash flow management
- Security systems management
- Internal audits
- Case report writing
- Emergency response planning
- CCTV monitoring
- Relationship building
- Loss prevention expertise
- Interviews and interrogations
- Problem-solving aptitude
- Security measures
- Safety inspections
- Shrinkage control
- Investigation procedures
- Retail theft investigations
- Loss prevention
- Surveillance techniques
- Compliance monitoring
- Trend analysis
- Shoplifter apprehension
- Metal detector processing
- Staff training
Certification
- CT Guard Card
- Wicklander-Zulawski
Timeline
Front End Coach
Walmart
08.2025 - Current
Asset Protection Op Coach
Walmart
03.2018 - 08.2025
Asset Protection Associate
Walmart
06.2016 - 03.2018
Security Officer
Beloved Community Charter School
12.2015 - 08.2016
Bachelor of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Create Charter High School
Associate of Science - Business
University of Phoenix