Cristy Parker
Findlay,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Gabe's
Lima, OH
06.2023 - Current
- Managed daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and maintained stock levels.
- Implemented visual merchandising standards to enhance product displays.
- Conducted regular staff meetings to align team goals and objectives.
- Handled customer inquiries and resolved issues promptly.
- Monitored sales performance and identified areas for improvement.
- Recruited, trained and supervised new employees.
District Manager
Dollar General
Findlay, Ohio
07.2020 - 07.2023
- Managed daily operations across multiple store locations for retail chain.
- Trained and developed store managers on company policies and procedures.
- Oversaw inventory management to ensure product availability and stock accuracy.
- Conducted performance evaluations for store teams to support employee growth.
- Collaborated with regional teams to align on operational initiatives and goals.
- Addressed customer service issues to maintain high satisfaction levels in stores.
- Analyzed sales data to identify trends and inform strategic decisions for stores.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
- Analyzed business performance data and forecasted business results for upper management.
Store Manager
Dollar General
Cincinnati, Ohio
06.2012 - 07.2020
- Managed daily store operations and ensured efficient workflow.
- Trained and mentored staff on customer service best practices.
- Oversaw inventory management and maintained stock levels.
- Collaborated with corporate teams on promotional campaigns and events.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Developed strategies to maximize sales and profitability.
Education
Bachelor of Science - Business Administration
Shawnee State University
Portsmouth, Ohio, OH 08.2000 - 05.2004
Skills
- Inventory management
- Visual merchandising
- Staff training
- Sales analysis
- Customer service
- Operational efficiency
- Conflict resolution
- Problem solving
- Time management
- Strategic planning
Timeline
Store Manager
Gabe's
06.2023 - Current
District Manager
Dollar General
07.2020 - 07.2023
Store Manager
Dollar General
06.2012 - 07.2020
Bachelor of Science - Business Administration
Shawnee State University
08.2000 - 05.2004