Cristy Reid
Cedar Rapids,IA
Overview
33
33
years of professional experience
Work History
Lease Payoff Accounts Receivable Clerk
Toyota Financial Services
Cedar Rapids, IA
10.2011 - Current
- Apply and balance funds from customers and dealers for a lease end vehicle purchase.
- Create documents and calculate sales tax needed for a customer to finalize a lease end purchase.
- Contact customers and dealers to follow up on needed documents per operating procedures.
Inventory Control Specialist
Toyota Financial Services
Cedar Rapids, IA
06.2008 - 10.2011
- Responsibilities included contacting a customer for lease end intentions.
- Providing information or answers to customers and dealers for lease end vehicle purchases.
- Sending billing statements for excessive wear and tear and mileage on an off lease vehicle.
- Managing inventory lists by resolving accounts with either a vehicle return or purchase to reduce company losses and increase profits.
Collections Clerk
Toyota Financial Services
Cedar Rapids, IA
06.2001 - 06.2008
- Responsibilities of figuring refunds and cancellation of all extended products purchased on vehicles that have been deemed a total loss or repossessed due to non payment.
- Sending out rights of defaulting parties letters to customers who wish to purchase or reinstate a vehicle contract after a repossession due to non payment.
Customer Service Representative
Toyota Financial Services
Cedar Rapids, IA
10.2000 - 06.2001
- Addressed customer concerns using suitable methods and problem-solving skills.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Assisted with mentoring new employees during and after training.
- Provided account information to customers and explained bill service policies and customer rights.
- Added documentation to accounts to detail key information regarding incoming and outgoing calls.
- Complied with corporate and regulatory policies regarding information confidentiality and privacy.
- Developed working knowledge of internal policies, procedures and services to appropriately address customer issues.
- Followed up with customers regarding product functionality and overall satisfaction.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Investigated and researched issues to determine root causes and appropriate resolution methods.
- Updated database with accurate customer information and timely data entry.
- Utilized automated systems to log and retrieve call information.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Analyzed and collected customer information to prepare product or service reports.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Read from scripts to promote uniformity and consistency in communications.
- Referred unresolved customer grievances to designated departments for further investigation.
- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.
- Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
- Made appropriate account corrections to resolve customer problems.
- Processed customer requested adjustments to financial accounts.
- Navigated multiple computer systems and applications and utilized search tools to find information.
Long Distance Calling Card Operator
Global Crossing
Cedar Rapids, IA
07.1999 - 10.2000
- Assisting customers with placing calls using their calling card.
Cashier Floor Supervisor
Creative Croissants
Cedar Rapids, IA
01.1995 - 07.1999
- Counting money drawers at the beginning and end of a shift.
- Assigned employees to specific duties.
- Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
- Provided customer service by greeting and assisting customers and responding to customer inquiries and complaints.
- Authorized payments and merchandise returns.
Cashier
Walmart
Iowa City, IA
07.1993 - 09.1994
- Greeted and informed customers of products, fostering positive store experiences.
- Enforced store safety and cleanliness standards, reducing hazards.
- Leveraged POS system to perform purchase transactions for team members and customers.
- Provided efficient and courteous service to customers.
- Built and maintained positive working relationships with co-workers.
- Delivered service excellence through all points of contact.
- Helped customers locate merchandise.
- Arranged and replenished displays and merchandise racks to maintain store appearance.
Timeline
Lease Payoff Accounts Receivable Clerk
Toyota Financial Services
10.2011 - Current
Inventory Control Specialist
Toyota Financial Services
06.2008 - 10.2011
Collections Clerk
Toyota Financial Services
06.2001 - 06.2008
Customer Service Representative
Toyota Financial Services
10.2000 - 06.2001
Long Distance Calling Card Operator
Global Crossing
07.1999 - 10.2000
Cashier Floor Supervisor
Creative Croissants
01.1995 - 07.1999
Cashier
Walmart
07.1993 - 09.1994