Summary
Overview
Work History
Education
Skills
Timeline
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Crizalyn Juzgaya

Dededo,Guam

Summary

Experienced with providing attentive and personalized service to guests in bustling restaurant setting. Utilizes strong multitasking abilities to manage tables and deliver prompt service. Track record of maintaining welcoming atmosphere and addressing guest needs efficiently.

Overview

9
9
years of professional experience

Work History

Restaurant Waiter

Norwegian Cruise Line
04.2024 - Current
  • Delivered exceptional customer service to enhance dining experience and ensure guest satisfaction.
  • Managed multiple tables efficiently while maintaining attention to detail in orders and service.
  • Collaborated with kitchen staff to ensure timely food preparation and accurate order fulfillment.
  • Trained new waitstaff on restaurant procedures, menu knowledge, and customer interaction techniques.
  • Resolved customer complaints swiftly to maintain positive dining atmosphere and repeat business.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

WAIT STAFF MEMBER

The Tsubaki Tower
06.2022 - 04.2024
  • Regularly checked on customers' satisfaction during meal service, addressing any issues or concerns quickly.
  • Efficiently handled multiple tasks simultaneously in a fast paced environment.
  • Consistently maintained high standards of food quality presentation upon serving dishes.
  • Greeted guests warmly and promptly, taking beverage orders promptly and courteously.

ACCOUNTING CLERK

Kals Corporation/LLC
09.2022 - 02.2024
  • Performed daily bookkeeping tasks such as journal entries, deposits, checks.
  • Managed accounts payable weekly check run.
  • Reconciled credit cards and other corporate accounts.
  • Recorded financial transactions into the general ledger system accurately and efficiently.
  • Maintained organized filing systems for all accounting documents and records.
  • Processed payroll for employees in a timely manner.
  • Prepared financial reports, such as balance sheets, income statements, and bank reconciliations.
  • Reviewed vendor invoices for accuracy prior to payment processing.
  • Calculated sales tax on purchases and prepared related returns.
  • Compiled information required for tax filings with local, state, and federal agencies.
  • Performed daily cash management activities, such as preparing deposits and processing payments.

WAIT STAFF MEMBER

Avenue Steak & Lobster
01.2017 - 05.2023
  • Consistently maintained high standards of food quality presentation upon serving dishes.
  • Demonstrated excellent customer service skills by anticipating guest needs and responding quickly to requests.
  • Greeted guests warmly and promptly, taking beverage orders promptly and courteously.
  • Utilized effective communication techniques when interacting with guests providing friendly hospitality services.
  • Managed cash register operations accurately and efficiently for all transactions.
  • Organized payment transactions at end of meals according to company policies.
  • Assisted in maintaining the inventory of supplies necessary for daily operations of the restaurant including cutlery, glassware and linens.
  • Processed payments and completed register transactions accurately.
  • Memorized menu to help diners make informed meal choices.
  • Resolved customer complaints and inquiries in a timely manner.
  • Assisted with training of new staff members.
  • Checked in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Delivered customer checks and securely processed credit card or cash payments.

SERVER SHIFT LEADER

Marina Grill
07.2019 - 08.2022
  • Trained new hires on proper serving etiquette, menu items, and safety procedures.
  • Maintained cleanliness and orderliness of the dining area at all times.
  • Provided excellent customer service to all patrons, ensuring satisfaction and repeat business.
  • Demonstrated strong leadership skills by managing a team of servers in a high-volume restaurant setting.
  • Communicated effectively with management regarding staffing needs, supply shortages, or other issues that arose during shift.
  • Performed cash register functions accurately and efficiently.
  • Monitored team performance to ensure quality, service, and cleanliness standards were met throughout shift.
  • Resolved conflicts between employees in a timely manner while preserving positive working relationships.
  • Assisted in scheduling shifts for servers based upon weekly traffic patterns.
  • Conducted regular inventory counts of supplies and restocked as needed.
  • Handled cash, credit card, and other payment transactions with accuracy.
  • Trained new servers in restaurant procedures, daily operations, and server duties.
  • Took food and beverage orders and served meals to patrons.

Education

BACHELOR OF SCIENCE (B.S.) - CRIMINOLOGY

University of Luzon
04.2015

Skills

  • Customer service
  • Guest engagement
  • Complaint resolution
  • Menu description knowledge
  • Food service delivery
  • Guest relations

Timeline

Restaurant Waiter

Norwegian Cruise Line
04.2024 - Current

ACCOUNTING CLERK

Kals Corporation/LLC
09.2022 - 02.2024

WAIT STAFF MEMBER

The Tsubaki Tower
06.2022 - 04.2024

SERVER SHIFT LEADER

Marina Grill
07.2019 - 08.2022

WAIT STAFF MEMBER

Avenue Steak & Lobster
01.2017 - 05.2023

BACHELOR OF SCIENCE (B.S.) - CRIMINOLOGY

University of Luzon

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Crizalyn Juzgaya