Trista Martin

Manage the floor in a busy complex environment onboard a cruise ship

• Delivered exceptional customer service, ensuring guest satisfaction during dining experiences.
• Trained new staff on service protocols and best practices to enhance team performance.
• Remained focused, calm and professional during peak rush hours.
• Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.

• Served food and beverages promptly with focused attention to customer needs.
• Cultivated warm relationships with regular customers.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Bussed and reset tables to keep dining room and work areas clean.
• Set positive tone for entire dining experience as first point of contact for incoming guests.

• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.