Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melanie Beard

Knoxville,TN

Summary

Proven track record at Sam’s Sports Bar and Grill, enhancing dining experiences through efficient dining area maintenance and expert guest complaint resolution. Skilled in reservations management and customer service, I boosted customer satisfaction significantly. Trained new staff, ensuring adherence to high service standards.

Overview

1
1
year of professional experience

Work History

Hostess/Food and Beverage Runner/Busser

Sam’s Sports Bar and Grill
Murfreesboro, TN
06.2021 - 07.2022
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered customer questions about hours, seating, and menu information.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Backed up servers by checking on tables and retrieving items for guests.

Education

Human Development And Family Sciences - Community Outreach

The University of Tennessee - Knoxville
Knoxville, TN

High School Diploma -

Siegel High School
Murfreesboro, TN
05.2022

Skills

  • Dining area maintenance
  • Reservations Management
  • Guest complaint resolution
  • Complaint Handling
  • Food Running
  • Customer Service

Timeline

Hostess/Food and Beverage Runner/Busser

Sam’s Sports Bar and Grill
06.2021 - 07.2022

Human Development And Family Sciences - Community Outreach

The University of Tennessee - Knoxville

High School Diploma -

Siegel High School
Melanie Beard