Cruz Alberto
Staten Island,NY
Summary
Proven Customer Service Representative at J.P Morgan Chase Bank, adept in resolving high-stress situations with professionalism and empathy, enhancing customer loyalty. Skilled in critical thinking and bilingual communication, I excel in problem resolution and efficient data entry, contributing to improved service delivery and team collaboration.
Overview
39
39
years of professional experience
Work History
Customer Service Representative
J.P Morgan Chase Bank
09.1985 - 03.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
High School Diploma -
Thomas Jefferson High School
Brooklyn, NY09-1972
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Bi- Lingual (Spanish)
- Data Entry
- Money handling abilities
- Computer Proficiency
- Problem Resolution
Timeline
Customer Service Representative
J.P Morgan Chase Bank
09.1985 - 03.2024
High School Diploma -
Thomas Jefferson High School
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