Cruz Betancourt
Fostoria,OH
Summary
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Reineke Family Dealerships
09.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Armed Security Officer
Bee-Safe Security
02.2022 - 09.2023
- Private armed security at various locations
- School resource officer for Cory-Rawson k-12 and Senica East k-12
- Assisted in the development of site-specific security protocols, resulting in increased operational effectiveness.
- Enhanced security by conducting thorough patrols and monitoring CCTV systems for suspicious activity.
Wind Turbine Technician
Powergrid partners
05.2020 - 02.2022
- Commissioning and decommissioning wind turbines
- General maintenance and annual maintenance, electrical diagnostic and repair
- High-voltage electrical
- Mechanical diagnostic and repair
- Currently on a 2 man team working with GE on there test turbines, testing parts, finding new and better parts and placements for seniors and other various parts also do testing on components and systems for evaluation purposes.
Assistant Manager
Midas Tire & Auto
09.2019 - 05.2020
- I take care of our customers in the lobby with any question they might have
- I talk them through the fixes we are recommending or that they came in for
- I'm on the computer writing up the jobs and I'm also in the shop getting my hands dirty when I'm needed.
Assistant Manager
Cricket Wireless
06.2018 - 08.2019
- This was my 1st sales job, my 1st month I hit over 80 new sales being the highest in norther ohio.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
Sales Associate
Reineke Ford
02.2018 - 06.2019
- Sold cars trucks and suv's
Assistant Manager
Cricket Wireless
03.2018 - 02.2019
Mechanic
Garner Trucking
08.2017 - 01.2018
- General maintenance on trucks and trailers.
1st Shift Supervisor
Ohio Logistics
03.2017 - 08.2017
- Within 2 months of being a forklift operator, i was promoted to 1st shift supervisor of a new building that was added.
Forklift Operator
Lowes Distrbution
10.2016 - 03.2017
- Worked in NON-CON running product and putting product away in the shelving.
Technician
Big Bear Muffler
01.2016 - 01.2017
Education
No Degree - OPATA 20 Hr
Bee-Safe LLC
New Riegel, OH02.2022
High school -
Fostoria, OH
Fostoria, OH06.2016
Automotive Service Excellence (ASE Certified) - Automotive Mechanics
Vanguard Vocational School
Fremont, OH05.2016
Skills
- Scheduling (2 years)
- Mechanic Experience
- Automotive Repair
- Customer service
- Shift management
- Staff Monitoring
- De-Escalation Techniques
- Disturbance Investigation
- Computer Skills
- Defensive Tactics
- Crowd Control
- CCTV Monitoring
- Staff Assistance
- Security Planning
- Public Safety
Certification
- Armed Security License, 06/01/22, 06/01/24
- OPATA certification, 06/01/22, 06/01/24
- Private Investigator License, 06/01/22, 06/01/24
- Driver's License
Timeline
Sales Associate
Reineke Family Dealerships
09.2023 - Current
Armed Security Officer
Bee-Safe Security
02.2022 - 09.2023
Wind Turbine Technician
Powergrid partners
05.2020 - 02.2022
Assistant Manager
Midas Tire & Auto
09.2019 - 05.2020
Assistant Manager
Cricket Wireless
06.2018 - 08.2019
Assistant Manager
Cricket Wireless
03.2018 - 02.2019
Sales Associate
Reineke Ford
02.2018 - 06.2019
Mechanic
Garner Trucking
08.2017 - 01.2018
1st Shift Supervisor
Ohio Logistics
03.2017 - 08.2017
Forklift Operator
Lowes Distrbution
10.2016 - 03.2017
Technician
Big Bear Muffler
01.2016 - 01.2017
No Degree - OPATA 20 Hr
Bee-Safe LLC
High school -
Fostoria, OH
Automotive Service Excellence (ASE Certified) - Automotive Mechanics
Vanguard Vocational School
- Armed Security License, 06/01/22, 06/01/24
- OPATA certification, 06/01/22, 06/01/24
- Private Investigator License, 06/01/22, 06/01/24
- Driver's License
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