Cruz Bustamante
Royal City,WA
Overview
9
9
years of professional experience
Work History
Package Handler
Amazon Warehouse
Portland, OR, USA
11.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Costumer Service Representative
Verizon
Seattle, WA, USA
02.2020 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Forklift Operator
Royal Dairy
Royal City, WA
08.2016 - 01.2018
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
GED -
Frankfort, KY10.2019
Skills
- Customer support
- Bilingual
- Microsoft Office
- Packaging
- Customer service
- Slack
- Typing
- Warehouse Experience
- Forklift
- Scaffolding
- Roofing
Timeline
Package Handler
Amazon Warehouse
11.2024 - Current
Costumer Service Representative
Verizon
02.2020 - 11.2024
Forklift Operator
Royal Dairy
08.2016 - 01.2018