Cruz Fernandez
213 W 11th ST, Hays,Kansas
Summary
I am a seasoned Professional Sales Representative with exceptional success in business-to-business and business-to-consumer sales from previous customers with a proven track record in exceeding contribution goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth on a day to day basis.
Overview
4
4
years of professional experience
Work History
Professianal Sales Representative
Victra Wireless (Tony Belardo) (785) 259-5595
Hays, KS
12.2023 - 03.2025
- Maintained store to none-negotiable standard practices such as (vacuuming, workplace maintenance, take out trash, bathroom cleaning, money count, inventory check, closing after hours, and shipping trade in devices)
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective planning and goal setting.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Built diverse and consistent sales portfolio.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
Semi Truck Driver
A & I Transportation (831) 607-1791
San Jose, CA
01.2021 - 11.2022
- Improved on-time deliveries by efficiently planning and executing optimal driving routes.
- Supported dispatchers by providing real-time updates on delivery progress, allowing for adjustments to schedules as needed.
- Assisted in training new drivers on company procedures and industry best practices, contributing to a skilled workforce.
- Increased fuel efficiency by implementing eco-friendly driving techniques such as coasting, proper gear usage, and minimizing idling time.
- Streamlined paperwork processes by accurately completing all necessary documentation related to shipments, including bills of lading and proof of delivery receipts.
- Assisted in reducing accidents on the road through defensive driving practices and adherence to traffic rules.
- Reduced downtime and maintenance costs through proactive servicing of the vehicle, identifying potential issues early on.
- Enhanced customer satisfaction by maintaining consistent communication with dispatchers and clients regarding delivery updates.
- Collaborated with dispatch team to determine best routes, taking into account weather conditions, road closures, or other potential delays to ensure on-time deliveries.
- Provided a safe working environment by diligently inspecting and maintaining the semi-truck before each trip.
- Dropped and hooked trailers and changed configuration of equipment.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Education
High School Deploma -
Dodge City High School
Dodge City, KS09.2017
Skills
- Value-based selling
- Sales presentations
- Complaint resolution
- Sales process optimization
- Effective negotiation
- Sales training
- Inventory coordination
- Closing techniques
- Social selling
- Cold calling
- Upselling and cross selling
- Influencing skills
- Industry expertise
- Product promotion
- Follow-up strategies
- Deal structuring
- Customer service
- Customer relationship building
- Interpersonal communication skills
- Sales consultation
Languages
Spanish
Native or Bilingual
Timeline
Professianal Sales Representative
Victra Wireless (Tony Belardo) (785) 259-5595
12.2023 - 03.2025
Semi Truck Driver
A & I Transportation (831) 607-1791
01.2021 - 11.2022
High School Deploma -
Dodge City High School