Cruz Lora
Temecula,CA
Summary
With over 5 years of experience in leadership and management positions in the production and packaging industry, coupled with 10 years in customer service and sales, I offer valuable expertise to the team. Throughout the career, I have demonstrated strong leadership skills, successfully leading crews ranging from 3 to 40 people. Track record includes increasing productivity, ensuring quality control, and meeting deadlines while maintaining a safe work environment. Additionally, customer service and sales experience has equipped with excellent communication and interpersonal skills, enabling effective engagement with customers and driving sales. I am proficient in money handling and end-of-day audit processes, ensuring accuracy and compliance with company policies. Furthermore, The bilingual skills in English and Spanish allow effective communication with diverse customers and team members. I am also well-versed in Microsoft Word, Excel, and PowerPoint, enabling concise data presentation. A proud accomplishment is maintaining a consistent and reliable crew in a high turnover company for over a year, demonstrating my ability to foster a positive work environment. Ambitious Production Manager with [Number] years of experience in [Type] environments. Motivates employees to align performance with company objectives in fast-paced production environments. Superior competency in resource allocation, production scheduling and workflow management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
2nd Shift Supervisor
Virginia Transformers
Pocatello, ID
06.2023 - Current
- The Production Supervisor is responsible for supervising multiple discipline production processes and employees
- Supervise production employees in the facility
- Schedule work on multiple production processes
- Complete performance of employees
- Expedite orders through the shop to meet schedules
- Understand the manufacturing process, both metals, oil, and painting
- Provide documentation and reports required by management
- Continually review process improvements
- Maintain safety focus in facilities at all times
- Maintain focus on quality of products produced
- Implement and maintain PPE throughout the shop floor
- May perform other duties as assigned
- Resolved conflicts among team members promptly, fostering a harmonious work environment conducive to collaboration and productivity.
- Achieved smooth shift transitions by establishing clear communication channels between first and second shifts.
- Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
- Supported continuous improvement initiatives by actively participating in Lean Six Sigma projects aimed at enhancing operational efficiency.
- Maintained open lines of communication with upper management, providing accurate and timely reports on shift performance and key metrics.
- Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
- Implemented cost-saving measures by analyzing production data, identifying inefficiencies, and recommending process improvements.
- Coordinated cross-functional efforts between departments to address bottlenecks in production processes proactively.
- Conducted periodic assessments of equipment functionality, resulting in improved machine performance and reduced downtime.
Sales/Customer Service Representative
DIRECT COMMUNICATIONS
Chubbuck, ID
10.2022 - 06.2023
- I'm responsible for keeping track of customer journeys in Fiber internet orders interacting with customers across channels and platforms, and coordinating with all internal stakeholders such as product design or development, sales, marketing, account management and so on, in order to keep fine-tuning the customer's experience.
- I do also help and review in Marketing Ads and fliers in Spanish.
Shift Leader
Amy's Kitchen
Pocatello, ID
01.2021 - 10.2022
- Handled a group of people on a production line anywhere between 15-40 people at a time during a 12 hour shift.
- Beginning of shift meeting with upper management of amount of product we have and estimated time projected to be finished.
- Ordered product accordingly so that the line didn’t stop moving.
- Any issues that happened I notified management and maintenance if needed.
- Checked food periodically and also the speed of the line a-sure foods stayed cold to prevent bacteria.
- Hourly check in with management
- Kept track of all product used even if it was waisted.
- Made sure all breaks and lunches were taken on time.
- Mid shift paperwork was started documented and saved on our computers.
- Made sure all employees wore clean aprons and hair nets on my work floor.
- Made sure end of shift everyone cleaned and stacked all trays, buckets, chairs tables to entrances so sanitation can clean and disinfect room and equipment.
- Made sure mid room all aprons were picked up and cleaned for next shift.
- Did end of shift paperwork entered in computer and saved for upper management to hold and turned in all hard copies to manager, They checked paper work made sure nothing was missed before we were let go for the day.
- I supervised both production line and packaging line depending where they needed me
Bilingual Sales Consultant
Phil Meador
Pocatello, ID
08.2017 - 12.2020
- Help my customers into reliable vehicles by helping them figure out what monthly payments they can afford and working with banks to get them approved
- I work with my follow up calls of previous customers and also help bilingual customers in many parts of the store by translating for my customers or my fellow co workers
- Enhanced product knowledge through regular training sessions, resulting in improved sales presentations and demonstrations.
- Helped increase overall company sales figures by sharing best practices learned from serving a diverse range of clients.
- Conducted comprehensive market research to identify new business opportunities within the Hispanic demographic segment.
- Exceeded monthly sales targets consistently, employing effective prospecting techniques and leveraging language skills to build rapport with clients.
- Developed successful sales strategies to maximize customer satisfaction and profit.
- Participated in training programs to enhance product knowledge and sales techniques, resulting in increased personal success rates.
- Collaborated with management to develop marketing strategies for promoting inventory and increasing showroom traffic.
- Maintained up-to-date knowledge of current automotive trends, products, and competitors to stay competitive in the market.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays.
- Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
- Completed registration paperwork and sales documentation.
- Utilized social media platforms effectively to showcase available inventory and engage with potential buyers online.
- Cultivated a professional network within the automotive industry to support ongoing sales success and dealership growth.
- Enhanced buyer confidence through honest communication regarding vehicle history reports, maintenance records, or warranty information.
- Answered telephone and email inquiries from potential customers.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Technical Support Executive
Derive Systems
Pocatello, ID
01.2019 - 01.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment
- Worked for both SCT and Bulky Dog products
Tech Support
Derive Systems
Pocatello, ID
01.2019 - 01.2020
- Identifying hardware and software solutions.
- Troubleshooting technical issues.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Talking customers through a series of actions to resolve a problem.
- Following up with clients to ensure the problem is resolved.
- Replacing or repairing the necessary parts.
- Supporting the roll-out of new applications.
- Providing support in the form of procedural documentation.
- Managing multiple cases at one time.
- Testing and evaluating new technologies.
- Conducting electrical safety checks on equipment
- Worked with Bulky dog and SCT products
Assistant Manager/Manager
Security Finance
Blackfoot, ID
03.2016 - 04.2017
- Develop and maintain customer relations
- Provide exceptional customer service
- Maintain office cash with accuracy and security
- Achieve account gain through proven loan judgment and effective customer solicitation
- Ensure compliance with state and federal lending regulations and Company policies
- Ensure prompt completion of loan applications
- Minimize delinquent debt through collection activities both by telephone and mail
- Ensure compliance with company record keeping procedures
Education
General Studies - General
Highland Senior High School
05.2009
Skills
- Bilingual (10 years)
- Data Entry (5 years)
- Multi-Line Phone System (3 years)
- Organizational Skills (10 years)
- Billing (5 years)
- Time keeping (5 Years)
- Customer Service (5 years)
- Excel (5 years)
- Filing (5 years)
- Finance (5 years)
- Fax (5 years)
- Kronos (2 years)
- Marketing (8 years)
- Sales (4 years)
- Windows (5 years)
- People Person (10 years)
- Word (5 years)
- Collections (3 years)
- Translation
- Spanish
- Shift Management (5 years)
- Interpretation
- Typing (95 words per min)
- Administrative Experience
- Computer Skills
- Front Desk
- Human Resources
- Microsoft Office
- Retail Sales
- Hotel experience
- Accounting
- Banking
- Loan Officer Experience
- Loan Origination
- Credit Analysis
- Payroll
- Microsoft Outlook
- Office Management
- Health and safety
- Assembly and production
- Quality assurance training
- Dedication to product quality
- Manufacturing
- Health and safety compliance
- Manufacturing management
- Manufacturing operations
- Continuous improvements
- Training skills
- Equipment monitoring
- Technical specifications
- Quality assurance standards
- Supply management expertise
- Material handling expertise
- Mechanical specifications
Certification
- NMLS
- Food Handler Certification
Accomplishments
- Proficiently supervised 4 to 5 years production lines, oversaw materials inspection, scheduled production and conducted weekly physical inventories.
- Trained and supervised production staff over 4-5 years time period.
- Resolved product issue through consumer testing.
- Achieved Passing test results through effectively helping with Final Assembly Tanking and controls.
- Supervised team of 10-40 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Languages
Spanish
Native or Bilingual
Timeline
2nd Shift Supervisor
Virginia Transformers
06.2023 - Current
Sales/Customer Service Representative
DIRECT COMMUNICATIONS
10.2022 - 06.2023
Shift Leader
Amy's Kitchen
01.2021 - 10.2022
Technical Support Executive
Derive Systems
01.2019 - 01.2020
Tech Support
Derive Systems
01.2019 - 01.2020
Bilingual Sales Consultant
Phil Meador
08.2017 - 12.2020
Assistant Manager/Manager
Security Finance
03.2016 - 04.2017
General Studies - General
Highland Senior High School