Juan Fierros
Krum,TX
Summary
Goal-oriented Warehouse Supervisor delivering practical strategies to drive productivity, personnel retainment and process optimization. Excels in creative problem solving on complex operational issues. Proven success providing leadership to teams of 10-20 associates. With 10+ years in the warehouse and distribution industry I have the expertise and knowledge to take your team to the next level.
Overview
13
13
years of professional experience
Work History
Warehouse Supervisor/E-commerce supervisor
Forte Frozen/ Real Cold
02.2021 - Current
- Optimized personnel and strategically set schedules to be aligned with revenue vs labor.
- Ensured orders were picked accurately and staged for shipment for schools in our zone as assigned by USDA.
- Oversaw DTC Frozen and ambient fulfillment for 10 e-commerce customers.
- Performed audits and implemented several procedures to improve and eliminate wasteful movement and fulfillment accuracy. Utilized 5S in operations.
- Assisted with inventory cycle counts on a regular basis.
- Oversaw anywhere from 4-20 associates, as well as temps, to complete special customer request.
Deli Manager
Restaurant Depot
08.2019 - 02.2021
- Oversaw the "cold department" which included the dairy, frozen, fresh meat, produce, and fresh fish departments.
- Managed 12-16 employees across those departments that supplied food to nearby restaurants.
- Oversaw weekly, monthly, and annual inventory counts as per policy
- Communicated with buyers for special request orders and keep up to date accurate inventory.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Customer Service Representative
Lineage Logistics
08.2017 - 08.2019
- I rotated positions throughout the warehouse and office to fill in gaps as needed.
- I returned again in 2017.
- Trained new personnel regarding company operations, policies and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Warehouse Supervisor
Lonestar Cold Storage
07.2016 - 09.2017
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Kept detailed records of inventories and merchandise inventory transactions.
- Revised and developed procedures to reduce risk and achieve compliance.
Warehouse Worker
Lineage Logistics
01.2012 - 07.2016
- Did general warehouse labor as well as maintain warehouse inventory accurately.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled pallets and crates for secure transportation of materials.
- Verified documentation and condition of freight to assure quality standards were achieved.
Education
High - undefined
Skyline High School
Dallas, TXSkills
- Bilingual (10 years)
- Customer Support (2 years)
- Microsoft programs (6 years)
- Warehouse Management (4 years)
- Forklift Operator (10 years)
- Data Entry (6 years)
- Warehouse management system (4 years)
- Warehouse experience (10 years)
- Inventory control (6 years)
- Process improvement (4 years)
- Daily Operations Management
- Operational Efficiency and Safety
- Hazard Identification
- Lockout and tagout procedures
- Accident investigation
- Safety Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse Supervisor/E-commerce supervisor
Forte Frozen/ Real Cold
02.2021 - Current
Deli Manager
Restaurant Depot
08.2019 - 02.2021
Customer Service Representative
Lineage Logistics
08.2017 - 08.2019
Warehouse Supervisor
Lonestar Cold Storage
07.2016 - 09.2017
Warehouse Worker
Lineage Logistics
01.2012 - 07.2016
High - undefined
Skyline High School