Summary
Overview
Work History
Education
Skills
Languages
SKILLS
Timeline
Generic

Cruz Ramirez

Balch Springs,TX

Summary

Accomplished Area Manager with a proven track record at Amazon, enhancing operational efficiency and team performance. Expert in staff management and process improvement, achieving consistent goal surpassing. Skilled in fostering relationships and coaching, demonstrated by a significant increase in team productivity and customer satisfaction.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

12
12
years of professional experience

Work History

Area Manager

Amazon
07.2023 - Current
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.

Assistant Manager (Process Assistant)

Amazon
09.2020 - 07.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

· Process Guide:

Lead up to 60 employees to achieve timely distribution of product and motivate employees to ensure that productivity and quality standards are met while maintaining a safe work force, managing all facets of Inbound Stow, Outbound Pick, and Quality Assurance

· Stow Ambassador:

Responsible for training and coaching a team of 12 associates in the indirect role as a Problem Solver.

Identifying and researching freight that has not been stowed, is in need of further processing, and reconciling a report for the problem solve lead on shift.

Consistently sets the standard for problem solve, leads the building in reduction of problem solve and sets the standard for processing freight according to standard procedure.

Proficient in all aspects as they pertain to stowing. I adhere to proper bin etiquette while achieving the goals put in front of me.

Assistant Manager

Amigos Gas Station
01.2013 - 06.2014
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.

Education

High School Diploma -

Grand Prairie High School
Grand Prairie, TX
05.2011

Skills

Staff Management

Operations Management

Relationship building and management

Team Development

Goals and performance

Process Improvement

Employee Scheduling

Recruitment and hiring

Customer Service

Training and coaching

Goal Setting and Performance Metrics

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

SKILLS

Problem Solving

Adaptability

Collaboration

(Efficient & Orderly) Time   management

(Problem Solver) Critical   thinking

(Ability to Keep Composure) Handle   pressure well

Timeline

Area Manager

Amazon
07.2023 - Current

Assistant Manager (Process Assistant)

Amazon
09.2020 - 07.2023

Assistant Manager

Amigos Gas Station
01.2013 - 06.2014

High School Diploma -

Grand Prairie High School
Cruz Ramirez