Accomplished Area Manager with a proven track record at Amazon, enhancing operational efficiency and team performance. Expert in staff management and process improvement, achieving consistent goal surpassing. Skilled in fostering relationships and coaching, demonstrated by a significant increase in team productivity and customer satisfaction.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
· Process Guide:
Lead up to 60 employees to achieve timely distribution of product and motivate employees to ensure that productivity and quality standards are met while maintaining a safe work force, managing all facets of Inbound Stow, Outbound Pick, and Quality Assurance
· Stow Ambassador:
Responsible for training and coaching a team of 12 associates in the indirect role as a Problem Solver.
Identifying and researching freight that has not been stowed, is in need of further processing, and reconciling a report for the problem solve lead on shift.
Consistently sets the standard for problem solve, leads the building in reduction of problem solve and sets the standard for processing freight according to standard procedure.
Proficient in all aspects as they pertain to stowing. I adhere to proper bin etiquette while achieving the goals put in front of me.
Staff Management
Operations Management
Relationship building and management
Team Development
Goals and performance
Process Improvement
Employee Scheduling
Recruitment and hiring
Customer Service
Training and coaching
Goal Setting and Performance Metrics
Problem Solving
Adaptability
Collaboration
(Efficient & Orderly) Time management
(Problem Solver) Critical thinking
(Ability to Keep Composure) Handle pressure well