Cruzita Salazar
Houston,TX
Summary
Proficient Insurance Coordinator/Costumer Service of 1 year experience. Skilled in analyzing and validating costumer information, diagnoses, and billing data. Committed to provide excellent costumer service and finding solutions to costumer inquiries in a timely manner. Highly organized and adept at streamlining claims, accounts receivable and account management functions.
Overview
2
2
years of professional experience
Work History
Working Solutions Independent Remote Customer Service Agent
BENEFEDS (seasonal)
10.2023 - 12.2023
- Answered product and service questions and offered information on related products and services
- Maintained a costumer account information Database (incl
- Canceling and updating costumer accounts)
- Assisted costumers' with online navigation through company site or their personal account
- Provided quality costumer service in a high-volume remote call center, processing transactions, resolving issues and assisting with service sign-ups.
Insurance Coordinator
Michael Nugent DDS
Houston, TX
03.2022 - 02.2023
- Responsible for insurance verification for multiple Insurance carriers as well as communicating Information to staff and costumers'
- Called Insurance companies to ascertain pertinent information regarding policies and payment benefits for patients
- Checked patients documents for appropriate use of procedure codes catching errors and making revisions
- Carry out general administrative duties such as responding to costumer inquiries over phone, mail, and handling escalated clients request
- Managed efficient and accurate processing of dental insurance claims and patient statements
- Communicated with patients to understand their dental needs to provide clear financial understanding and options to secure treatment acceptance.
Education
High School Diploma -
Charles H Milby High School
05-2014
Skills
- Inbound Customer Service
- Data Entry
- Product Knowledge
- Paperwork Processing
- Account updating
- Problem-solving abilities
- High-energy attitude
- Computer Proficiency
- Critical Thinking
- Adaptive team player
- Building rapport
- Information Verification
- Customer Focus
Languages
English
Full Professional
Spanish
Professional
Timeline
Working Solutions Independent Remote Customer Service Agent
BENEFEDS (seasonal)
10.2023 - 12.2023
Insurance Coordinator
Michael Nugent DDS
03.2022 - 02.2023
High School Diploma -
Charles H Milby High School
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