Cruz L Martinez Ortiz
Orlando,FL
Summary
Organized Hotel Housekeeper possessing in-depth knowledge of cleaning chemicals and proper applications. Well-versed in job-related equipment operations. Detail-oriented and meticulous individual with 8 years of experience cleaning vacant and used rooms, managing guest supplies and maintaining housekeeping cart. Dependable housekeeping proficient in dusting and polishing, steam cleaning and laundering and ironing. Hardworking individual with positive, energetic attitude and excellent time management skills. Committed to working independently and providing top quality service. Motivated Housekeeper with 8 years of room cleaning employment. Proven leadership, management and training skills. Familiar with proper use of all cleaning materials.
Overview
21
21
years of professional experience
Work History
Hotel Housekeeper
Country Inns & Suites
10.2023 - Current
- Hang, cleaned and rehung draperies to maintain freshness.
- Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Sorted, laundered and put away various laundry items.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
Housekeeping and Laundry Attendant
Hotel Henry & Conference Center
07.2019 - 03.2021
- Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
- Played an integral role in maintaining a positive reputation for the hotel property, resulting from consistently well-maintained and clean accommodations.
- Changed bed linens and collected soiled linens for cleaning.
- Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
- Reduced laundry expenses by effectively managing linen inventory and ensuring proper usage of supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Housekeeper
Loews Hotels
11.2021 - 09.2023
- Dusted picture frames and wall hangings with cloth.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Changed bed linens and collected soiled linens for cleaning.
Housekeeping Supervisor
Good Labor Inc
01.2016 - 05.2019
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Maintained high standards of cleanliness by conducting thorough inspections of all guest rooms and public areas.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
Griller
Golden Corral Buffet and Grill
Branson, MO
02.2018 - 01.2019
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- Provided professional services and support in a dynamic work environment.
Sales Associate
Atento Puerto Rico
05.2005 - 04.2008
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Restaurant Waiter
Pizza Hut
06.2003 - 08.2004
- Greeted new customers, discussed specials, and took drink orders.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Informed customers about daily and seasonal specials.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Inspected dishes and utensils for cleanliness.
Packing and loading
Tyson Foods
Madison, NE
02.2019 - 07.2019
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
High School Diploma -
Manuela Toro Morice
Caguas PR05.2000
Skills
- Commercial Equipment Operation
- Computerized Maintenance Management
- Quality Control
- Assignment management
- Staff Training
- Window Cleaning
- Interior and exterior cleaning
- Deep Cleaning Protocols
- Chemical handling knowledge
- COVID-19 Safety Procedures
- Customer Service
- Guest Relations
Languages
English
Professional Working
Spanish
Full Professional
Timeline
Hotel Housekeeper
Country Inns & Suites
10.2023 - Current
Housekeeper
Loews Hotels
11.2021 - 09.2023
Housekeeping and Laundry Attendant
Hotel Henry & Conference Center
07.2019 - 03.2021
Packing and loading
Tyson Foods
02.2019 - 07.2019
Griller
Golden Corral Buffet and Grill
02.2018 - 01.2019
Housekeeping Supervisor
Good Labor Inc
01.2016 - 05.2019
Sales Associate
Atento Puerto Rico
05.2005 - 04.2008
Restaurant Waiter
Pizza Hut
06.2003 - 08.2004
High School Diploma -
Manuela Toro Morice
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