Crystal Acuna
Weslaco,TX
Summary
Astute sales professional highly skilled and extremely organized at providing exceptional customer service, processing orders and managing cash functions. Adept at engaging with customers and captivating attention and interest in product offerings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Agent
VP HOME SALES
11.2023 - Current
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
- Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
Customer Service Representative
A.C.T
12.2019 - 03.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
Sales Associate/Sales Manager
Victoria's Secret & PINK
06.2013 - 05.2016
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Managed and motivated employees to be productive and engaged in work.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Education
High School Diploma -
John A Dubiski Career High School
Grand Prairie, TX06.2014
Skills
- Paperwork Processing
- Product Demonstrations
- Strategy Development
- Lead Generation
- Client Relations
- Key Relationship Management
- Sales Presentations
- Demonstrating Products
- Networking
- Cold-Calling
- Customer Assistance
- Multitasking capabilities
- Problem-solving
- Strong communication
- Attention to detail
- Social media marketing
- Time management
- Relationship Building
Certification
Manufactured Home Sales License
#MHSLSP00049562
Timeline
Sales Agent
VP HOME SALES
11.2023 - Current
Customer Service Representative
A.C.T
12.2019 - 03.2022
Sales Associate/Sales Manager
Victoria's Secret & PINK
06.2013 - 05.2016
High School Diploma -
John A Dubiski Career High School
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