Summary
Overview
Work History
Education
Skills
Timeline
Generic

CRYSTAL ADAMS

customer services
Indianapolis,IN

Summary

Proven track record in enhancing customer satisfaction and operational efficiency, notably at Federal Express. Skilled in fleet management and service sales, with a knack for resolving service issues swiftly, ensuring punctuality, and improving cleanliness standards. Demonstrates exceptional safety awareness and package handling abilities, contributing to significant service quality improvements. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Carrier

Federal Express
10.2021 - 03.2023
  • Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Cleaning Crew Member

Crystal Clean Services
06.2019 - 08.2021
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Cashier

Aldi
07.2018 - 04.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

High School Diploma -

John Jay High School
Brooklyn, NY
06.2002

Skills

  • Warehouse Management
  • Transportation Management
  • Fleet Management
  • Safety awareness
  • Vehicle loading
  • Package handling
  • Parcel delivery
  • Route Navigation
  • Service Sales

Timeline

Carrier

Federal Express
10.2021 - 03.2023

Cleaning Crew Member

Crystal Clean Services
06.2019 - 08.2021

Cashier

Aldi
07.2018 - 04.2019

High School Diploma -

John Jay High School
CRYSTAL ADAMScustomer services