Crystal Aiken
Asbury Park,NJ
Summary
Proven leader with extensive experience in retail operations and team management, notably at Norman's Hallmark. Excelled in project management and customer relations, significantly enhancing business goals and service efficiency. Skilled in orientating and training staff, ensuring high productivity and customer satisfaction. Demonstrates exceptional multitasking, organization, and verbal communication abilities.
Overview
21
21
years of professional experience
Work History
Assistant Manager
Norman's Hallmark
West Long Branch, NJ
04.2018 - Current
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed inventory and supplies to ensure materials were available when needed.
Supervisor
Merry Maids
Brick, NJ
01.2015 - 03.2018
- Trained new employees on company policies, job duties, and performance expectations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Implemented quality control measures, significantly reducing error rates.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Trained new employees on company policies and procedures.
Administrative Assistant
Antic Hay Books
Asbury Park, NJ
12.2003 - 10.2015
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Conducted research on various topics as requested by management.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Completed day-to-day duties accurately and efficiently.
Education
Bachelor of Arts - Fine Arts
Monmouth University
West Long Branch, NJ05-2001
Skills
- Sales monitoring
- Project management abilities
- Retail operations
- Verbal and written communication
- Orientating and training
- Multitasking and organization
- Rewards program oversight
- Customer relations
- Money handling
Accomplishments
- Senior Award for Best Studio Art
- Achieved Crown Rewards Contest Goal For Our Store Norman's Hallmark
- Top Five Store Winner For Holiday Front Of Store Normans's Hallmark
- Achieved Goal For Company Wishlist Enrollment Contest Norman's Hallmark
References
References available upon request.
Timeline
Assistant Manager
Norman's Hallmark
04.2018 - Current
Supervisor
Merry Maids
01.2015 - 03.2018
Administrative Assistant
Antic Hay Books
12.2003 - 10.2015
Bachelor of Arts - Fine Arts
Monmouth University