CRYSTAL ALBERTO MIRANDA
Cookout
Saint Augustine,FL
20
years of professional experience
Administrative Assistant supporting office operations with secretarial duties, phone systems, bookkeeping, and data entry. Keeps records organized, enters 25+ records per week, handles deposits, completing 2+ reconciliations per week, and supports day-to-day communication across the office by handling 50+ calls per day. Brings bilingual English and Spanish communication plus experience with insurance claims and general accounting tasks.
Work History
Cookout
1 Year 2 Months- Prepare menu items according to order tickets, maintaining speed and consistency during busy service periods.
- Greet guests promptly, answer menu questions, and communicate specials clearly to support smooth service.
- Maintain clean service areas, restock supplies, and follow routine sanitation standards throughout each shift.
- Support teammates during peak periods by organizing orders, restocking stations, and keeping workflows moving.
General Manager
2 Years 3 Months- Managed daily restaurant operations, balancing front-counter service, drive-thru flow, and closing procedures.
- Scheduled staff and adjusted coverage to support busy periods and maintain dependable team availability.
- Trained team members on customer service standards, cash handling, and restaurant procedures.
- Supervised cashiers and shift staff, reinforcing consistent service, order accuracy, and professional conduct.
Assistant Manager
6 Years 2 Months- Supported shift operations by coordinating staff coverage and keeping service areas ready for customers.
- Resolved customer concerns calmly and maintained a professional, bilingual service experience.
- Trained new team members on service standards, register procedures, and daily closing routines.
- Monitored cleanliness standards across dining and prep areas to support a safe, welcoming environment.
Shift Leader
7 Years 5 Months- Processed [number] customer orders per shift while balancing speed, accuracy, and service during busy periods.
- Handled [number]% of cash drawer reconciliations per shift with careful count checks and accurate closing reports.
- Led opening and closing shift routines, including station readiness, cash handling, and team handoff.
- Resolved customer concerns calmly and maintained a professional, service-focused approach throughout each shift.
- Supported team members during peak service by assigning stations and keeping workflow moving smoothly.
- Maintained accurate cash drawer counts and prepared daily deposit materials for management review.
Education
High School Diploma
Skills
Bilingual English and Spanish
Customer service and relations
Secretarial duties
Telephone systems
Bookkeeping
Cashier and pricing
Bank deposits and reconciliations
General accounting and general ledger
Microsoft Excel
Data entry
Document preparation
Filing systems
Accounts payable processing
Invoice processing
Purchase order processing
Accounts receivable
Payment posting
Expense reporting
Calendar management
Meeting coordination
Point of sale systems
Vendor communication
Payroll support
Timeline
Cookout
Cookout
08.2025 - CurrentRead More
General Manager
Taco Bell
04.2023 - 07.2025Read More
Assistant Manager
Viva Chicken
03.2016 - 05.2022Read More
Shift Leader
McDonalds
04.2007 - 09.2014Read More
Vance High School
High School Diploma
Read More