Crystal Alt
Portsmouth,VA
Summary
Reliable individual with strong problem-solving and communication strengths. Brings initiative and a positive attitude to new challenges. Eager to contribute to team success and support organizational objectives.
Overview
5
5
years of professional experience
Work History
Area Supervisor
Sonic Drive-In
Chesapeake, VA
02.2025 - Current
- Oversaw daily operations, ensuring adherence to quality and safety standards across multiple locations.
- Trained and mentored staff, promoting effective teamwork and enhancing service delivery.
- Implemented process improvements to increase operational efficiency and reduce wait times.
- Coordinated inventory management, optimizing supply levels to minimize waste and enhance profitability.
- Planned sequence of operations and established schedule.
- Tracked hours and inventory usage, and prepared associated reports.
General Manager
Sonic Drive-In
Chesapeake, VA
01.2024 - 02.2025
- Oversaw daily operations, ensuring compliance with food safety and quality standards.
- Managed staff scheduling to optimize labor costs and enhance service efficiency.
- Implemented training programs, enhancing employee performance and customer service skills.
- Analyzed sales data to identify trends, informing inventory management and promotional strategies.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Leveraged marketing strategies and customer service excellence to drive significant sales growth.
- Optimized controllable costs by reducing food waste and labor expenses by 10% year-over-year.
Shift Supervisor
Starbucks
Greensboro, NC
09.2022 - 12.2023
- Supervised daily operations, ensuring efficient workflow and high-quality customer service.
- Trained and mentored team members to enhance skills and improve performance.
- Implemented inventory management practices, reducing waste and optimizing stock levels.
- Coordinated shift schedules, balancing staffing needs with business demands.
- Assisted in developing promotional strategies, driving increased sales during peak periods.
Kitchen Manager
Chili's Bar and Grill
Greensboro, NC
03.2021 - 09.2022
- Oversaw kitchen operations, ensuring compliance with health and safety standards.
- Managed inventory levels, optimizing food costs and minimizing waste.
- Trained and mentored kitchen staff, enhancing team performance and efficiency.
- Scheduled shifts to maintain optimal staffing levels during peak hours.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
Education
High School Diploma -
New Oxford High School
New Oxford, PA05-2014
Skills
- Team management
- Production management
- Task delegation
- Multi-unit management
- Work planning and scheduling
- Critical thinking
Timeline
Area Supervisor
Sonic Drive-In
02.2025 - Current
General Manager
Sonic Drive-In
01.2024 - 02.2025
Shift Supervisor
Starbucks
09.2022 - 12.2023
Kitchen Manager
Chili's Bar and Grill
03.2021 - 09.2022
High School Diploma -
New Oxford High School