Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Alvarado

Marysville,CA

Summary

Motivated [Server] with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful setting.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

Hard Rock Casino
10.2022 - 03.2023
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Certified Flagger

Champion Cleaning Specialists
06.2018 - 02.2019
  • Improved traffic control efficiency by effectively directing vehicles through construction zones and roadwork areas.
  • Enhanced public safety by diligently monitoring traffic patterns and adjusting flagging signals accordingly.
  • Reduced accidents at work sites by maintaining clear communication with construction crew members and other flaggers.
  • Supported project completion timelines by ensuring smooth flow of traffic in and around construction zones.
  • Assisted with setting up proper signs, cones, and barricades for effective traffic management during construction projects.

Front Desk Receptionist

WellSpace Health
05.2015 - 05.2018
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Streamlined medical record retrieval by implementing an efficient filing system.
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.

Cashier Team Lead

Macys Department Store
10.2014 - 05.2015
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Streamlined cashier operations for improved productivity and reduced wait times.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Implemented new inventory procedures, optimizing stock levels and reducing out-of-stock occurrences.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.

Education

High School Diploma -

Capital City Independent Study's
Sacramento, CA
06.2013

Skills

  • Table Bussing
  • Beverage Preparation
  • Guest Engagement
  • Customer Assistance
  • POS Systems
  • ID Verification
  • Cash Register Operation
  • Multi-Line Phone Systems
  • File Management
  • Administrative Skills
  • Microsoft Office

Certification

C.P.R certified

O.S.H.A certified

Timeline

Server

Hard Rock Casino
10.2022 - 03.2023

Certified Flagger

Champion Cleaning Specialists
06.2018 - 02.2019

Front Desk Receptionist

WellSpace Health
05.2015 - 05.2018

Cashier Team Lead

Macys Department Store
10.2014 - 05.2015

High School Diploma -

Capital City Independent Study's

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Crystal Alvarado