CRYSTAL ARELLANO
MORENO VALLEY
Summary
Licensed insurance agent with a proven track record in client education and coverage selection. Expertise in building strong customer relationships and enhancing satisfaction through a consultative sales approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Auto Insurance Agent
FREEWAY INSURANCE
MORENO VALLEY
08.2014 - Current
- Explained coverage options and terms to prospective customers.
- Guided clients in selecting auto insurance policies tailored to their needs.
- Educated clients on state insurance regulations and requirements.
- Delivered outstanding customer service, fostering strong client relationships.
- Increased sales through consultative sales approach and focused relationship building with new and existing policy holders.
- Resolved client inquiries and concerns promptly, maintaining high client satisfaction.
Customer Service Representative
Wells Fargo
San Bernardino
02.2012 - 05.2013
- Explained mortgage products and services, enhancing client understanding and engagement.
- Assisted customers with mortgage inquiries and loan applications, streamlining their experience and facilitating timely approvals.
- Educated borrowers on mortgage processes and requirements.
- Identified opportunities for cross-selling additional products or services based on customer needs.
- Advised customers on loan products, rates, and terms, ensuring informed decision-making and satisfaction.
Assistant Manager
Famsa Furniture
Moreno Valley
09.2006 - 01.2011
- Supervised daily operations, enhancing store functionality and customer experience.
- Managed customer inquiries and resolved complaints effectively.
- Established monitoring processes for customer satisfaction, driving service improvements.
- Created comprehensive reports on sales trends and inventory levels to inform management decisions.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
GED -
MIRA LOMA CHRISTIAN SCHOOL
Riverside, CA06-2011
Skills
- Policy explanation
- Coverage selection
- Client education
- Customer relationship management
- Time management
- Licensed insurance agent
- Rapport building
Languages
English
Full Professional
Spanish
Full Professional
Accomplishments
- RECEIVED MANY AWARDS FOR GOING BEYOND ON MY SALES GOALS AND CUSTOMER SERVICE
Certification
- INSURANCE BROKER
- TAX PREPARER
Timeline
Auto Insurance Agent
FREEWAY INSURANCE
08.2014 - Current
Customer Service Representative
Wells Fargo
02.2012 - 05.2013
Assistant Manager
Famsa Furniture
09.2006 - 01.2011
GED -
MIRA LOMA CHRISTIAN SCHOOL