Crystal Armato

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Extensive experience in administrative support and dispatch operations, focusing on data accuracy, scheduling optimization, and client communication. Demonstrated success in managing inventory and enhancing resource management, resulting in improved operational workflows and customer service excellence.

Overview

14

years of professional experience

Work History

HVAC Dispatcher

Armato Heating And Air

Powder Springs, Georgia

02.2025 - 04.2026

Coordinated service calls for heating and air conditioning repairs to optimize scheduling efficiency.
Managed technician schedules to ensure timely responses, improving overall service efficiency.
Utilized dispatch software to track job progress and technician locations accurately.
Communicated with customers to confirm appointments and clarify service requirements, building trust.
Documented service records and updated customer information in the system to maintain accuracy.
Maintained inventory logs for parts utilized during service calls to enhance resource management.
Collaborated with team members to resolve customer inquiries and issues promptly.
Resolved complaints related to service issues or delays, ensuring high-quality customer support.

Office Assistant

IGM Surfaces

Morrow, USA

03.2024 - 12.2024

Developed expertise in stone types, including granite, marble, quartz, and quartzite, to assist customers effectively.
Answered customer inquiries to facilitate informed material selection for home projects.
Created and processed sales orders and invoices, ensuring accurate payment application.
Scheduled deliveries for one to three trucks, optimizing routes for efficiency.
Maintained accurate inventory records for incoming and outgoing materials with detailed labels and images.
Managed customer accounts and processed payments, ensuring accurate financial records and timely transactions.
Systematized organization and filing of paperwork, enhancing accessibility and retrieval of documents.
Trained new staff on office policies and daily procedures.

Store Assistant

Global Postal Services

Dallas, USA

11.2023 - 02.2024

Operated store independently from opening to closing, ensuring smooth daily operations and customer satisfaction.
Managed databases with details of incoming and outgoing packages to maintain accurate inventory records.
Created package labels to facilitate efficient delivery processing.
Assisted customers in packaging items for shipping to enhance service quality.
Coordinated outgoing packages by carrier to ensure timely pickups and efficient delivery.
Arranged outgoing packages by carrier to facilitate prompt pickups and ensure timely delivery.
Maintained accounts and reports for tracking received parcels.
Handled customer requests for copies, emails, and faxes.

Administrative Office Assistant

Corball Express

McDonough, USA

08.2020 - 09.2022

Developed and maintained spreadsheets for 23 drivers and trucks, enabling accurate tracking of fuel receipts and expenses.
Created scheduling boards for four dispatchers, facilitating seamless coordination of weekly driver assignments.
Prepared contractor statements for drivers and office personnel, linking data within spreadsheets.
Processed invoices for the factoring company and updated receivables spreadsheet accordingly.
Streamlined administrative tasks by implementing new procedures and processes.
Managed IT programs and devices to support virtual office personnel.
Trained virtual office personnel for specialized roles to enhance performance.
Compiled data into organized records, enhancing retrieval efficiency and reference accessibility.

General Office Manager/ Co-Owner

Blessed Air and Heat

Dallas, USA

08.2012 - 08.2016

Coordinated office operations to enhance overall efficiency.
Managed accounts payable and receivable functions to ensure financial accuracy.
Performed general bookkeeping by entering invoices into accounting system.
Scheduled maintenance agreements to ensure timely service delivery.
Created and maintained electronic and manual filing systems to enhance organization.
Monitored office supplies to ensure availability and prevent shortages.
Coordinated dispatch of service technicians to meet client requests efficiently.
Assisted IT programs for computers and devices to support operational integrity.

Education

Diploma -

Eagles Landing High School, McDonough, GA

06-1998

Skills

Invoice management
QuickBooks
Data entry
Data accuracy
Spreadsheet proficiency
Scheduling optimization
Service coordination

Inventory efficiency
Organizational effectiveness
Microsoft and Google applications
Critical thinking
Attention to detail
Positive attitude

References

Available upon request

Work Preference

Job Search Status

Open to work

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid

Salary Range

$45000/yr - $200000/yr

Timeline

HVAC Dispatcher - Armato Heating And Air

02.2025 - 04.2026

Office Assistant - IGM Surfaces