Crystal Armstrong
Beaverton,OR
Summary
Experienced in customer relationship building and sales, leveraging strong communication and time management skills to enhance client satisfaction and drive results. Adept at managing customer accounts and resolving issues efficiently. Ready to transition into a Customer Service Representative role, bringing expertise and a proactive approach to support and grow the team.
Overview
15
15
years of professional experience
Work History
Sales Representative
Comcast
Philadelphia, PA
08.2016 - Current
- Employed persuasive communication techniques to expedite deal closures and maximize revenue opportunities.
- Articulated product features, advantages, and benefits to enhance customer understanding and drive purchasing decisions.
- Managed customer accounts by providing accurate information on product availability and pricing.
Customer Service Representative
Xerox/ Apple
Tigard, OR
04.2014 - 08.2016
- Resolved customer complaints and inquiries promptly to ensure a positive experience.
- Communicated clearly and effectively with customers to enhance satisfaction and understanding.
- Built lasting customer relationships through attentive and effective communication.
Behavioral Health Specialist
Trumpet
Santa Maria, CA
04.2012 - 08.2014
- Facilitated weekly team meetings to discuss cases and collaborate on effective strategies for clients and families.
- Guided families in managing challenging behaviors within the home environment to enhance client well-being.
- Created and executed individualized behavior management plans for clients with challenging behaviors, improving their ability to navigate daily challenges.
Education
Bachelor of Arts (B.A.) - Applied Psychology
University of Alaska Fairbanks
Fairbanks, AK, USSkills
- Sales expertise
- Client engagement
- Relationship management
- Relationship building
- Time management
- Interpersonal communication skills
Personal Information
Title: Customer Service Representative
Timeline
Sales Representative
Comcast
08.2016 - Current
Customer Service Representative
Xerox/ Apple
04.2014 - 08.2016
Behavioral Health Specialist
Trumpet
04.2012 - 08.2014
Bachelor of Arts (B.A.) - Applied Psychology
University of Alaska Fairbanks