Crystal Augafa
Lakewood,CA
Summary
Efficient professional with 3.5+ years of experience and a proven knowledge of conflict resolution, customer satisfaction, and scheduling.
Overview
8
8
years of professional experience
Work History
Case Worker Assistant
Yale Navigation Center
Santa Ana, CA
02.2025 - Current
- Assisted clients in navigating social services, ensuring access to necessary resources and support systems.
- Collaborated with interdisciplinary teams to develop individualized service plans based on client needs.
- Conducted assessments to evaluate client eligibility for programs and benefits, ensuring compliance with regulations.
- Facilitated communication between clients and service providers, enhancing understanding of available options and processes.
- Monitored case progress and maintained accurate documentation in client management systems for reporting purposes.
- Coordinated referrals for additional services including mental health counseling or housing assistance programs.
TRANPORTATION COORDINATOR
Maersk
Santa Fe Springs, CA
06.2018 - 01.2025
- Transportation Coordinator for Amazon
- Managed Amazon-assigned freight operations, overseeing container drayage from ports to fulfillment centers (FCs) to ensure timely deliveries.
Monitored containers at port to proactively resolve driver and load-out issues, minimizing delays.
Coordinated drayage with 3rd-party carriers, setting up loads and providing detailed dispatch instructions to ensure successful delivery.
Oversaw KPI performance, ensuring freight moved within Amazon’s service standards to avoid extra costs related to customs clearance, LFD misses, or per diem.
Negotiated with terminals for Last Free Day (LFD) extensions, arranged peel piles to reduce appointment bottlenecks, and monitored chassis/container availability at offsites.
Managed Amazon’s ISA appointment system, ensuring freight was scheduled and delivered on time to FCs.
Maintained constant communication with Amazon’s logistics team, addressing issues and providing solutions in real time.
Led weekly customer meetings, analyzing performance failures, presenting corrective actions, and strengthening client satisfaction.
Produced detailed container-level reporting, outlining causes of per diem, missed port LFDs, ISA challenges, and unmet performance metrics.
CUSTOMER SERVICE REP
Megabrand
Cerritos, CA
06.2017 - 05.2018
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Refer unresolved customer grievances to designated departments for further investigation.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Education
High School Diploma - undefined
ARTESIA HIGH SCHOOL
Lakewood, CA06.2007
Skills
- Microsoft Office
- Exception Microsoft Excel
- Trinium knowledge
- Types 55 WPM
- Knowledgeable to Amazon’s system for dray carriers
Timeline
Case Worker Assistant
Yale Navigation Center
02.2025 - Current
TRANPORTATION COORDINATOR
Maersk
06.2018 - 01.2025
CUSTOMER SERVICE REP
Megabrand
06.2017 - 05.2018
High School Diploma - undefined
ARTESIA HIGH SCHOOL