Crystal Bingenheimer
Dallas,OR
Overview
10
10
years of professional experience
Work History
Clerk/Passport Agent
USPS, United States Postal Service
Dallas, OR
11.2017 - Current
- Received and submitted payments for fees, accurately tracking amounts, issuing receipts and updating customer information.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Verified application data and account information against legal documentation to determine accuracy and integrity.
- Evaluated applications and assessment results to determine eligibility and acceptance.
- Used internal programs to help with customer accounts and adjust balances.
- Process Passport applications, explaining in detail how the process works and what to expect.
- Communicates clearly with customers from diverse backgrounds to accurately answer complex questions during the passport process.
- Reconciles till and unit for deposit at the end of the night.
- Organized and maintained filing systems for confidential documents.
- Assisted customers with inquiries and complaints in a professional manner.
Delivery Driver
FedEx
Salem, OR
10.2014 - 11.2017
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Answered customer questions regarding shipments.
- Maintained safe driving habits to protect property and general public on roadways.
- Educated new employees at orientation meetings.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
Education
Associate of Applied Science - Criminal Justice
TBCC
Tillamook Oregon06.2008
Skills
- Strong organization skills
- Verbal/written communication
- Analytical problem-solving
- Service-oriented
- Multi-tasking
- Willingness to learn
Timeline
Clerk/Passport Agent
USPS, United States Postal Service
11.2017 - Current
Delivery Driver
FedEx
10.2014 - 11.2017
Associate of Applied Science - Criminal Justice
TBCC