Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Afdahl

Brashear,TX

Summary

Professional in mail services and passport acceptance with experience in handling various postal and federal operations. Known for reliability, adaptability, and strong focus on teamwork and achieving results. Skilled in sorting, organizing, processing mail and passport documents efficiently. Valued for excellent communication, attention to detail, and customer-focused approach, document verification, as well as knowledge of federal regulations. Handling confidential information with professionalism and discretion, maintaining accurate application data entry.

Overview

15
15
years of professional experience

Work History

Clerk/Passport Agent

USPS
09.2022 - 04.2025
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.
  • Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.

Home-Maker, Receptionist, Sales, Supervisor

Afdahl Home
10.2012 - 09.2022
  • Customer service
  • Team management
  • Administrative support
  • First Aid/CPR

Seasonal Clerk

USPS
Loveland, Colorado
11.2019 - 01.2020
  • Placed over 800 pieces of mail into appropriate PO boxes a day sometimes more.
  • Received 1,000+ packages which I sorted, and organized incoming mail, of letters and packages.
  • Identified undeliverable mail and applied markups to return to sender
  • Processed outgoing shipments to meet requirements of delivery providers such as USPS, UPS and Amazon
  • Loaded mail into cart to prepare for interdepartmental delivery route

Corporate Receptionist

Pinnacle Companies, Inc
11.2011 - 10.2012
  • Greeted visitors, assessed needs and directed to appropriate personnel
  • Answered and directed incoming calls using multi-line telephone system
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions
  • Prepared, compiled and filed documents as well as reports presented to various parties
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily
  • Sorted incoming mail and directed to correct personnel each day

2nd Assistant Manager

03.2011 - 07.2011
  • Managed store appearance, including merchandising and displays, signage, decorations and cleaning
  • Created attractive store displays to generate customer interest and boost sales
  • Counted cash drawers and made bank deposits
  • Supported management in exceeding customer service and quality standards
  • Updated store pricing, signage and merchandising based on current promotions

Supervisor

Gambino's Pizza
08.2010 - 12.2010
  • Trained workers in every restaurant position, including food preparation, money handling and cleaning roles
  • Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines
  • Monitored food storage, handling, preparation and delivery to maintain health and safety standards
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques

Home Health Care Provider

Windsor Place LLC
03.2010 - 12.2010
  • Assisted patients with transitioning between beds, wheelchairs and automobiles, providing consistent and safe mobility support
  • Furnished personal care to clients within private home settings and championed patient independence and well-being
  • Ran errands for clients and transported to appointments to maintain wellness and support daily living needs
  • Helped clients stay happy and healthy by providing mental and emotional support
  • Maintained clean and well-organized environment to promote client happiness and safety
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes

Education

Bachelor of Science - Criminal Justice

Colorado Technical University
Colorado Springs, CO
12-2027

Some College (No Degree) - Received Certificate, & License

Paris Junior College
Sulphur Springs, TX

Some College (No Degree) - Basics

Texas A&M University of Commerce
Commerce, TX

High School Diploma -

Sulphur Springs High School
Sulphur Springs, TX
05-2009

Skills

  • Management
  • Cashier
  • Inventory
  • Accounts payable
  • Customer Service
  • Positive attitude
  • Administrative tasks
  • Telephone etiquette
  • Cash management
  • Administrative support
  • Complaint resolution
  • Document verification
  • Data entry proficiency
  • Cross-cultural sensitivity

References

  • Connie Ross, USPS Mail Clerk, (970)213-6288
  • Brittany Keefauver, USPS Rural Route Carrier, (970)590-8981
  • Elisa Mullinex , USPS Rural Carrier Assistant, (509)551-1571
  • Patrick Lybarger, Retired Navy, Career Rural Carrier, (360)720-4065
  • Jamie Cox, Dental Assistant/Mail Carrier, (970)775-3997

Timeline

Clerk/Passport Agent

USPS
09.2022 - 04.2025

Seasonal Clerk

USPS
11.2019 - 01.2020

Home-Maker, Receptionist, Sales, Supervisor

Afdahl Home
10.2012 - 09.2022

Corporate Receptionist

Pinnacle Companies, Inc
11.2011 - 10.2012

2nd Assistant Manager

03.2011 - 07.2011

Supervisor

Gambino's Pizza
08.2010 - 12.2010

Home Health Care Provider

Windsor Place LLC
03.2010 - 12.2010

Bachelor of Science - Criminal Justice

Colorado Technical University

Some College (No Degree) - Received Certificate, & License

Paris Junior College

Some College (No Degree) - Basics

Texas A&M University of Commerce

High School Diploma -

Sulphur Springs High School

Similar Profiles

CREATE PROFILE
Monica Afdahl