Desired Job Title
HR CoordinatorHR CoordinatorSales AssociateRetail Sales ManagerAssistant Store ManagerWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Escondido, California, USSan Diego, CA
Open to relocation: No
Open To Work
CRYSTAL BONAS
Escondido,California
Work Preference
Summary
Skilled Human Resources professional with extensive experience in employee relations, benefits administration, and onboarding. Proven ability to manage confidential documents and ensure compliance with HR policies and procedures. Managing HR operations and benefits for 300+ employees, improving compliance via regular audits that raise documentation accuracy by 15%.
Overview
15
15
years of professional experience
Work History
HR Coordinator
PROCOPIO
San Diego, CA
02.2025 - 03.2025
- Maintained accurate and up-to-date human resource files records, sorted emails for the HR department, and documentation for over 300 employees
- Perform periodic audits of HR files and records to ensure that all record documents are collected and filed appropriately, improving compliance rates by 19%
- Coordinated onboarding, orientation, and training sessions for new employees, facilitating smooth integration for an average of 6 hires per month
- Coordinated employee departures to ensure seamless transitions. Coordinated benefits for upcoming and parting employees
- Served as a resource for employees regarding questions about benefits eligibility or coverage
- Process benefit enrollment changes in ADP, reconciling discrepancies with payroll to correct coverage errors
- Scheduled and tracked mandatory compliance training for staff, raising on-time completion rates across departments
- Coordinated company-wide engagement events for 300 employees, handling vendor logistics and date of execution
- Prepared separation packets and conducted exit interviews, summarizing trends for HR leadership review
HR Coordinator
NEXIYA
San Diego, CA
06.2021 - 11.2021
- Manage full-cycle HR operations, including recruiting, onboarding, payroll, benefits, and compliance, to support daily staffing needs
- Maintain accurate staff records and employment transitions in the HR data system to ensure audit ready documentation
- Created and published social media content for Facebook, LinkedIn, and Indeed to maintain employer brand presence
- Coordinated administrative tasks; scheduled meetings, recorded minutes, and tracked action items to help keep HR projects on schedule
- Maintain confidential personnel files and ensure document control met legal and audit requirements
- Sourced and engaged qualified candidates through proactive outreach, including high volume outbound calls and targeted networking
- Conducted initial phone screens to assess candidate fit, resulting in a 15% interview to higher conversion rate
Sales Associate
NORDSTROM
San Diego, CA
08.2019 - 06.2021
- Maximize profitability through client relationships with communication on upcoming events, sales, and new products
- Maintain the cleanliness, merchandising, and overall appearance of the store
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Provided accurate information about products, prices, and availability both in person and over the phone
- Recorded customer preferences and purchase history to personalize follow-up communications for repeat buyers, increasing sales by 40%
- Trained 45 new hires on POS procedures, loss prevention steps, and daily opening and closing tasks
Retail Sales Manager
ULTA
San Diego, CA
09.2017 - 08.2019
- Managed store inventory and achieved sales goals
- Coached and developed 12 new retail associates to meet store sales goals, visual presentation directives, and customer service standards
- Managed all customer inquiries and complaints in a professional and timely manner
- Monitored and coached the performance of all sales associates
- Resolved escalated customer complaints through refunds, exchanges, and follow-up satisfaction calls
- Maintained a clienteling program using customer purchase histories to increase repeat visits by 10%
- Improved visual merchandising by reconfiguring displays to highlight seasonal promotions
Assistant Store Manager
CHICO'S
San Diego, CA
04.2010 - 09.2017
- Managed human resources operations, including interviewing and hiring, employment and full-cycle recruitment, training and development, disciplinary procedures, safety, and performance evaluations
- Mentored and coached sales associates to develop and support growth
- Managed all customer inquiries and complaints in a professional and timely manner reducing complaints by 30%
- Coached employees on customer service and selling techniques
- Led floor sets following plan-o-grams to update store appearance
- Reduce daily cash discrepancies by implementing a two-step reconciliation and audit log
- Analyzed weekly sales reports and adjusted product placement to increase sell-through
Education
Master's Degree - Organizational Leadership – HR Focus
Claremont Lincoln University
Claremont, CA04-2026
Bachelor's Degree - Psychology
California State University Dominguez Hills
Carson, CA06-2020
Associate's Degree - Psychology
El Camino Community College
Torrance, CA06-2020
Skills
- HR policies and procedures
- Onboarding and orientation
- ADP
- Human resources management
- Microsoft PowerPoint
- Excel
- Employee relations management
- Benefits administration
- Exit interviews
- Recruiting
- Microsoft Word
- Confidentiality and discretion
- New employee orientation
- Microsoft Outlook
- Data entry and reporting
Timeline
HR Coordinator
PROCOPIO
02.2025 - 03.2025
HR Coordinator
NEXIYA
06.2021 - 11.2021
Sales Associate
NORDSTROM
08.2019 - 06.2021
Retail Sales Manager
ULTA
09.2017 - 08.2019
Assistant Store Manager
CHICO'S
04.2010 - 09.2017
Master's Degree - Organizational Leadership – HR Focus
Claremont Lincoln University
Bachelor's Degree - Psychology
California State University Dominguez Hills
Associate's Degree - Psychology
El Camino Community College