Summary
Overview
Work History
Education
Skills
Limited Line Credit License
Timeline
Generic

Crystal Bounds

Forest,Mississippi

Summary

Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

10
10
years of professional experience

Work History

Branch Manager

Tower Loan
02.2023 - 03.2024
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Ensured regulatory compliance through diligent adherence to industry standards, guidelines, and company policies.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Black Jack Dealer

Pearl River Resort
02.2019 - 02.2020
  • Enhanced customer experiences by providing exceptional service and maintaining a professional demeanor at the blackjack table.
  • Ensured game integrity by strictly adhering to gaming regulations and casino policies for accurate dealing and payouts.
  • Increased game speed and efficiency with proficient shuffling, cutting, and card handling techniques.
  • Maintained smooth gameplay by effectively communicating with other dealers, floor supervisors, and pit managers.
  • Maximized table profitability while ensuring fairness by accurately tracking chip inventories and buyins.

Merchandising Specialist

Mosaic Sales Solutions
09.2016 - 02.2019
  • Increased sales by implementing strategic merchandising plans and product displays.
  • Enhanced store appearance through effective space utilization and creative visual displays.
  • Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
  • Optimized inventory turnover by developing strong relationships with suppliers and effectively managing stock levels.

Key Holder

Dollar General
01.2014 - 09.2016
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.

Education

GED -

East Central Community College
Decatur, MS

Skills

  • Account Review
  • Business Development
  • Work Prioritization
  • Relationship Building
  • Interviewing and Hiring
  • Human resources knowledge
  • Customer Service Management
  • Staff Oversight
  • Customer Service
  • Cash Handling Accuracy
  • Bank Deposits

Limited Line Credit License

To sell, solicit or negotiate one or more forms of limited line credit insurance coverage to individuals.

Timeline

Branch Manager

Tower Loan
02.2023 - 03.2024

Black Jack Dealer

Pearl River Resort
02.2019 - 02.2020

Merchandising Specialist

Mosaic Sales Solutions
09.2016 - 02.2019

Key Holder

Dollar General
01.2014 - 09.2016

GED -

East Central Community College

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Crystal Bounds