Crystal Brim
Reynoldsburg,OH
Summary
Dynamic Store Manager with extensive experience at Starbucks, excelling in inventory management and customer service. Proven track record of enhancing operational efficiency and fostering strong supplier relationships. Adept at training and developing teams, leading to improved performance and customer satisfaction. Recognized for implementing cost-saving initiatives that significantly reduced waste.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks
Reynoldsburg
05.2022 - Current
- Resolved customer complaints in a timely manner.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Prepared staff work schedules and assigned team members to specific duties.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Trained and mentored associates to teach daily tasks and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Delegated work to staff, setting priorities and goals.
Store Manager
Dairy Queen
Grandview, OH, OH
05.2020 - 05.2021
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Implemented campaigns and promotions to help with developing goods and services.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Prepared monthly reports on sales figures, expenses, profits.
- Identified opportunities for cost savings through waste reduction initiatives.
- Ensured compliance with safety regulations and company policies.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Recruited, trained and supervised new employees.
- Forecasted customer demand to set prices or credit terms for goods or services.
Restaurant Manager
Tim Hortons
Columbus, OH
10.2016 - 05.2021
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Some College (No Degree) - Business Management
Columbus State Community College
Columbus, OHSkills
- Inventory management
- Customer service
- Employee training
- Staff scheduling
- Retail operations
- Supplier relationship management
- Issue resolution
- Team building
- Cost reduction
- Safety compliance
- Performance evaluation
Invoice
ZB-12210728-43, 11/25/24, 1635 Feddern Ave, Grove City, OH, 43123, 11/26/24, 10:00 am - 7:00 pm, ZB-12210728, CREDIT CARD ONLY: DIGITAL FRAME, CEILING FAN, LED MASK, CHAIR COVERS, HEADSET, AND MORE! - 12210728, 53, STEUGO SHOWER CADDY 2PK, $25, STEUGO - 2 Pack - Corner Shower Caddy Adhesive Organizer Shelves. This corner shower caddy features a hollow design that allows water to drain quickly, ensuring your bath products stay dry and clean. The two-pack includes removable hooks for added convenience, allowing you to store items like sponges and razors. It is designed to hold a strong load capacity of up to 15 lbs, making it perfect for organizing your bathroom or kitchen spaces. Made from high-quality stainless steel, these shelves are anti-rust and durable, providing a reliable solution for 90 right angle corners. Brand: STEUGO., HlGiJMXpIF1c23HfkSpxLt, LPNNJ4QZXH1XH, Regular, 7 CALENDAR DAY FULL REFUND GUARANTEE (FROM PRIMARY PICKUP DATE) ON THIS ITEM IF ANY ISSUE IS FOUND THAT WAS NOT DESCRIBED/PICTURED. 7 CALENDAR DAY STORAGE (FROM PRIMARY PICKUP DATE) IS ALSO AVAILABLE. THE PRIMARY PICKUP DATE IS THE DAY AFTER THE AUCTION ENDS. SEE NOTES TO BIDDER, IN AUCTION DETAILS, AT THE TOP OF PAGE 1 FOR MORE INFO., $11.00, $1.65, $0.95, $13.60, $11.00, $1.65, $0.95, $13.60
Company Information
The Community Exchange, Columbus, OH, (614) 636-1823, info@communityexchangecolumbus.com
Timeline
Store Manager
Starbucks
05.2022 - Current
Store Manager
Dairy Queen
05.2020 - 05.2021
Restaurant Manager
Tim Hortons
10.2016 - 05.2021
Some College (No Degree) - Business Management
Columbus State Community College