Crystal Briscoe
Humble,TX
Summary
Competent Account Receivable Specialist with 17 years of experience managing high volume accounts and performing all account receivable functions. Proficient in resolving all billing issues, preparing invoices offering payment agreements & settlements. Recognized as a self-starter professional teammate that is driven to reach each target goal.
Overview
18
18
years of professional experience
Work History
Account Receivable Specialist
Servpro Restoration
2022.07 - 2024.01
- Follow-up on aging Accounts/Claims, Process insurance invoice claims, Processing Write-off and Adjustments, Prepare Invoices and Property liens, Answer calls regarding insurance claims & payments, Maintain or exceed the daily goals for accounts worked, Analyze underpayments/overpayments, Review/resolve all customers complaints, Follow-up on paper/Email Correspondences, Prepare Payment agreements and Settlements, Contact Customer for payments
Customer Service Representative
ManhattanLife Assurance Company of America
2020.02 - 2022.07
- Assist with providing detail on each policy type, Manage inbound calls in a timely manner, Verify Insurance, Contact Policy holder Via Email, Mail and Telephone about their lapsed policies, Update customer's policies, Process 'ACH' Payments, Clarify information, research every policy issue and make detailed notes, Follow-up EOBs & Claim documents
Team Lead / Commercial Collector
LineBarger Goggan Blair & Sampson
2012.09 - 2020.02
- Extensive experience in all types of collections, including 30-180+ days past due, Handled in/Outbound calls in a call center environment and worked off a predictive dialer system, Arranged settlements and/or payment arrangement in the best interest of the company and debtor, Prepared case files for Attorneys to take to court once all collection efforts had been exhausted, Operated multi-line phone system and route incoming calls to the appropriate person, Proven record of sustaining long term client relationships and maintain their violations log, Scheduled and confirmed Hearings, Prepare, maintain and forward Excel Spreadsheet to Businesses for reconciliation, Work the court dockets by skip tracing to locate the violators contact information
Violation / Customer Service Rep.
Harris County Toll Road Authority
2006.06 - 2012.09
- Researched all account information and history to explain services rendered, charges and adjustments, Answered escalated customer call request or inquiries concerning billing, High success with resolving any issues with one call, Assisted supervisors in the training, mentoring and monitoring of employees, Collect payments, Manage Commercial/ Consumer EZ Tag accounts, Handled in/Outbound calls in a call center environment and worked off a predictive dialer system, Arranged settlements and/or payment arrangement in the best interest of the company and debtor, Prepared shipments and schedule deliveries, Handled invoicing clients, collecting payments when required, Process incoming correspondences
Education
Diploma -
Klein Forest High school
05.2005
Skills
- Quickbooks
- Atlas
- XactAnalysis
- Trux
- Excel
- Word
- Outlook
- Manage In/Outbound calls
- Scanning
- Skip-Tracing
- Faxing
Timeline
Account Receivable Specialist
Servpro Restoration
2022.07 - 2024.01
Customer Service Representative
ManhattanLife Assurance Company of America
2020.02 - 2022.07
Team Lead / Commercial Collector
LineBarger Goggan Blair & Sampson
2012.09 - 2020.02
Violation / Customer Service Rep.
Harris County Toll Road Authority
2006.06 - 2012.09
Diploma -
Klein Forest High school
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