Crystal Brown

Practice and be in accordance with, the Agency’s Housing Choice Voucher Administrative Plan and procedures and in accordance with HUD, federal, local and other applicable laws, rules, policies and procedures for targeted special programs such as Veterans Administration (VASH), Family Unification (FUP), Disaster Housing Assistance (DHAP), Family Self-Sufficiency (FSS) Program, etc. Performs a variety of tasks related to assisting in the admission and occupancy of low and extremely low-income families as appropriate within level of expertise.

• Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner or routes/directs inquiries to appropriate staff.
• Assists in coordinating background information checks of tenants to be recertified. Assists in performing final eligibility verifications.
• Contacts eligible applicants to offer available units in accordance with Agency policies and procedures and program requirements.
• Conducts home visits for elderly and disabled clients as appropriate.
• Serves as point of contact for agencies involved in the targeted special programs.
• Verifies client data in accordance with HUD’s Code of Federal Regulations and the INLIVIAN Administrative Plan Housing Occupancy Plan.
• Reviews lease documents for accuracy and completeness prior to execution of leases by authorized personnel.
• Assists in accurate and timely preparation of Form HUD-50058 and Notice of New Rent Change.
• Using Yardi systems, Rent Café, EIV and Work Number

• Conducted assessments for housing choice voucher eligibility and compliance with program guidelines.
• Facilitated client intake processes, ensuring accurate documentation and timely processing of applications.
• Reviewed and processed rental assistance requests, maintaining compliance with HUD regulations.
• Ensured accurate documentation of all patient interactions, maintaining compliance with regulatory requirements and promoting continuity of care.
• Worked with case managers in administering fair-housing intake.
• Answers inquiries concerning policies and practices associated with the application and/or re-examination processes in a courteous and professional manner or routes/directs inquiries to appropriate staff.
• Assists in coordinating background information checks of tenants to be recertified. Assists in performing final eligibility verifications.
• Contacts eligible applicants to offer available units in accordance with Agency policies and procedures and program requirements.

· Daily operations of HUD/LIHTC property using OneSite.

· Maintain Recertifications, Tenant relations, Managing Tenants

· Maintain property occupancy by advertising and filling vacancies and enforcing leases.

· Collecting rents, paying bills, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective action and filing evictions.

· Surveying local rent rates comparison.

· Maintain property by resolving resident complaints, enforcing rules of occupancy, unit inspections of vacant and occupancy of unit.

• Process applications by verifying eligibility; processing background screening and landlord history.
• Compliance for all move in and recertifications

Interview and approve applicants and maintain active waiting list. Periodically update the waiting list to confirm applicant status.

• Execute leases, certifications and unit inspections with the resident upon move-in and at anniversary date.
• Inspect all units per policy to ensure lease compliance, assign Work Orders for any work noted, and charge tenants for damages, if applicable.
• Oversee accounts payable, receivables and general bookkeeping.
• Enforce Lease, House Rules, and any additional community rules.
• Initiate and maintain Resident Files and Maintenance Files on each apartment unit in accordance with HUD, RD and/or NCHFA and guidelines.
• Collect rent and all other fees and charges when due and issue receipts.
• Send letters to residents for past due amounts, lease violations, inspections, or any other correspondence as needed and keep copy in resident file.
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· Maintain occupancy rate per HUD

· Interview/Screen applicants from Waiting List for All housing programs to determine eligibility by verifying all income, allowances and assets

· In compliance with Federal Regulations and PHA policies

· Perform rent calculations to determine rent

· Provide program/resource and referrals as appropriate

· Perform background checks via Online Exchange/Work Number/AlaCourt/HPD Reports

· Prepare Lease and other documents for scheduled Lease appointments

· Process applications to enter into database

· Adhere to Housing Authority/HUD Rules and Regulations

· Perform Administrative duties(i.e emails, answer calls, filing, manage records)