Crystal Bunney
Las Vegas
Summary
Innovative Travel Advisor known for strong multilingual proficiency and creativity. Proven ability to coordinate travel logistics and resolve issues swiftly, ensuring seamless client experiences. Valued for strong team collaboration and adaptability in dynamic environments, with expertise in itinerary planning and client communication.
Overview
20
20
years of professional experience
Work History
Travel Advisor
Self-employeed
Las Vegas, NV
03.2016 - Current
- Developed customized travel itineraries based on client preferences and budget considerations.
- Coordinated logistics for domestic and international travel arrangements, ensuring seamless experiences.
- Researched destinations, accommodations, and activities to provide clients with comprehensive travel options.
- Cultivated strong relationships with vendors and suppliers to negotiate better rates and services.
- Advised clients on travel regulations, insurance, and safety protocols to ensure informed decisions.
Front Desk Agent
Mandalay Bay Resort & Casino Las Vegas
Las Vegas, NV
02.2006 - 07.2014
- Facilitated check-in and check-out procedures, ensuring seamless guest experiences.
- Managed reservations using property management systems to optimize room availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with housekeeping to maintain accurate room status for efficient operations.
- Trained new front desk agents on standard operating procedures and customer engagement techniques.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
Computer Networking
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Southeast Career Technical Academy
Las Vegas, NVSkills
- Travel industry experience
- Excellent customer service
- Team player attitude
- Advanced itinerary planning
- Exceptional communication
- Multilingual proficiency
- Creativity and innovation
- Strong interpersonal skills
Timeline
Travel Advisor
Self-employeed
03.2016 - Current
Front Desk Agent
Mandalay Bay Resort & Casino Las Vegas
02.2006 - 07.2014
Computer Networking
College of Southern Nevada
High School Diploma -
Southeast Career Technical Academy