Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Butler

Tower Isle

Summary

Dedicated and customer-focused professional with strong communication, organization, and problem-solving skills. Experienced in managing operations, assisting customers, and supporting team productivity. Committed to providing excellent service, resolving customer concerns efficiently, and contributing positively to organizational growth.

Overview

22
22
years of professional experience

Work History

General Manager

Cable One Jamaica Limited
St. Mary
01.2004 - Current
  • Oversee daily operations and ensure high levels of customer satisfaction.
  • Address and resolve customer inquiries, complaints, and service issues.
  • Coordinate staff schedules and monitor team performance.
  • Maintain records, reports, and operational documentation.
  • Ensure efficient service delivery and adherence to company policies.

Travel Agent (Internship)

Emerald Travel and Reservation
01.2012 - 12.2012
  • Assisted customers with travel bookings and reservations.
  • Provided travel information and customer support.
  • Handled administrative tasks and maintained booking records.

Personal Assistant

United Kingdom
Bristol
06.2007 - 08.2007
  • Provided administrative and organizational support.
  • Managed schedules, correspondence, and documentation.
  • Assisted with customer communication and office coordination.

Assistant Teacher (Internship)

Foundation Preparatory School
Clarendon
01.2005 - 12.2005
  • Assisted teachers with classroom management and student activities.
  • Provided support in organizing educational materials.

Education

Bachelor of Science (BSc) - Tourism Management

University of Technology
Jamaica
01-2014

Associates - Tourism Management

Excelsior Community College
Jamaica
01-2010

Diploma - Travel and Tourism

Colbourne College
Jamaica
01-2008

Certificate - Event Planning

Skills

  • Customer Service
  • Client Relations
  • Communication
  • Interpersonal Skills
  • Problem Solving
  • Conflict Resolution
  • Organization
  • Time Management
  • Administrative Support
  • Team Collaboration
  • Microsoft Office
  • Word
  • Excel
  • PowerPoint
  • Outlook
  • OneNote
  • Dynamic Management System
  • Data Entry
  • Typing

Timeline

Travel Agent (Internship)

Emerald Travel and Reservation
01.2012 - 12.2012

Personal Assistant

United Kingdom
06.2007 - 08.2007

Assistant Teacher (Internship)

Foundation Preparatory School
01.2005 - 12.2005

General Manager

Cable One Jamaica Limited
01.2004 - Current

Bachelor of Science (BSc) - Tourism Management

University of Technology

Associates - Tourism Management

Excelsior Community College

Diploma - Travel and Tourism

Colbourne College

Certificate - Event Planning

Crystal Butler