Crystal Calhoun
Toledo,OH
Summary
Detail-oriented office administrator with proven skills in organization, problem-solving, and customer service. Committed to enhancing operational efficiency and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Office Administrator
UniFirst uniforms
Toledo, Ohio
04.2024 - Current
- Managed daily office operations and maintained organized filing systems.
- Coordinated and managed daily administrative operations of the office.
- Coordinated schedules and meetings for staff and management.
- Answered incoming calls professionally and directed callers to the appropriate personnel or department.
- Processed incoming and outgoing correspondence efficiently.
- Processed invoices on a timely basis according to established procedures.
- Assisted in onboarding new employees with training materials.
- Supported payroll processing by verifying employee hours accurately.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Managed service agreements and purchase orders to drive budget performance and meet schedule requirements.
- Coordinated onsite training events with outside vendors and online webinars.
- Developed strong relationships with clients through excellent customer service skills.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Guided employees in handling difficult or complex problems.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Lead CSR
Unifirst uniforms
Toledo, Ohio
01.2022 - 04.2024
- Managed customer inquiries and resolved issues efficiently.
- Collaborated with sales teams to enhance customer satisfaction initiatives.
- Implemented feedback mechanisms to improve service processes.
- Managed workflow efficiently within a fast-paced environment while maintaining high standards of accuracy and quality control.
- Assisted in the development and implementation of customer service policies and procedures.
- Collaborated with cross-functional teams to identify root causes of issues faced by customers during their interactions with us.
- Created reports on customer satisfaction surveys, feedback forms, and other data collection methods.
- Developed strategies for improving customer service processes by analyzing trends in call center data.
- Performed additional tasks as assigned by senior management.
Warehouse Supervisor
Unifirst Uniforms
Toledo, Ohio
03.2018 - 01.2022
- Supervised daily warehouse operations and managed team workflow.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Implemented efficient storage solutions to optimize warehouse space.
- Coordinated with other departments to ensure smooth flow of materials.
- Identified process improvement opportunities within the warehouse environment.
- Conducted regular inspections to uphold cleanliness and organization standards.
- Analyzed data from reports generated by Warehouse Management System software.
Education
GED -
Colmbus North Highschool
Columbus, IN01-1999
Skills
- Office management
- Administrative support
- Document processing
- Scheduling coordination
- Scheduling
- Meeting planning
- Report preparation
- File organization
- Time management
- Vendor management
- Payroll administration
- Payroll
- Customer relationship management
- CRM management
- Customer engagement
- Inbound phone call handling
- Billing oversight
- Team collaboration
- Attention to detail
- Effective communication
- Problem solving
- Planning events
- Managing office supply inventory
- CRM management
Accomplishments
- 2-time employee of the year 2019 and 2024
- CSR of the year 2023
Timeline
Office Administrator
UniFirst uniforms
04.2024 - Current
Lead CSR
Unifirst uniforms
01.2022 - 04.2024
Warehouse Supervisor
Unifirst Uniforms
03.2018 - 01.2022
GED -
Colmbus North Highschool